William Mason Salon Spa

Haircut was perfect! She gave me a wonderful haircut that met my requirements of short, collarbone length, easy to manage. I absolutely love it. Thank you!

Mariah did an excellent job working with me to try a new style for me. She was very attentive (tackled a cow lick that has bothered me whenever my hair is short for my entire life without being asked) and was very pleasant the entire time.

I learned a valuable lesson today…read the signs! I bought a hair product last week and when I got home, decided to check Amazon since I live far away. It was $18 cheaper so I went back and while standing in line, I saw the tiny sign that said No Refunds. My bad. Just sharing for those of you who use Aveda products.

i received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes before and lauryn promised it would be no problem. what i received was mediocre at best, with only a few sparse lashes placed. (see pictures below) it was never disclosed to me that there was a “no refund” policy in place. whenever i called back to see what my options were i was told that i ripped my natural lashes off (which is not true) and there was nothing she could do about it and stated i did not give her much to work from, and on top of that text messages that basically kept stating “no refund.” the staff here is seriously lacking basic salon skills and professionalism. if she would have told me i wasn’t a good candidate for a volume set up front, instead of trying to perform a service she simply she could not do due to her lack of training i would have completely understood and took my business elsewhere. instead, she lied, and went on with the service anyways. she gave me the worst service i’ve ever received! i do not recommend any services done here at this salon, especially lashes unless you want to look completely wrecked. save your heartache, embarrassment and money and take your business to a salon that actually cares about your request and the quality of work they put out! william mason only cares about the money and NOT how you look!

The facials and the wash experience are both lovely experiences. Cuts and color by the 3 stylists I've experienced are very good. I would just note that the keratin treatments are not consistent and after keratin application steps of flat ironing twice were not followed. I was told to do the second flat iron myself at home. Kris never has "time" to blow dry or flat iron my hair properly.