Dyson Dermatology

Easy enough to get an appointment. It’s impossible to see Dr. Dyson, but she has good PAs to do the body scans. They tend to take a lot of biopsies. Here is where they are not good - hearing back about biopsies. You never get follow up phone calls and they do not offer a patient portal where you can email your provider and easily get results. I have to call, leave a message and they never call back so I have to call again….it is pretty absurd. Considering I’ve had skin cancer, it’s imperative I get a follow up. My husband has had the same experience plus they did not call in his skin cancer cream medication to the pharmacy for weeks. He had to call multiple times. Seems Dr. Dyson would want to improve this patient experience considering how many patients her office has. Invest in a patient portal!

I called last week to move appointment from Mon to now November. I got a text Sunday asking to fill paperwork work out for Mon appointment. I called twice Mon morning the woman picked up said I'm busy with patient putel on hold for over 5 minutes. She didn't even say hello how I can I help you. I chose the prompt to reschedule. This is after I spent 15 last week to move appointment and the woman did none of it. I don't even have the appointment in November. I'm definitely less than impressed with front desk

I would give less but it’s not possible. My husband has been a patient for 18 years. He loves Dr. Dyson but things have gone downhill. He has been on his 9th attempt for preauthorization from insurance. Each time the office inputs information incorrectly or they wait too long insurance needs them to start over. We’ve both called several times to get this fixed and don’t get a return call. He is still waiting for the office manager to call back. Meanwhile he’s been off his meds for several weeks and has the worst skin flare ups of his life because he don’t have the medication he needs.

Dr. Dyson is extremely knowledgeable, thorough and never rushed. She cares about her patients and gives ample time to address any questions. Her staff is also professional and polite, always attentive to patient needs. Can’t recommend them enough!

The original appt with the nurse practitioner went well. It all went downhill from there. I canceled a follow up appointment 6 days in advance. Kept getting reminder texts, so called the day before to confirm cancellation. Had NOT been canceled. Re-canceled. Continued to get reminders. Called again. Was told it was the “system.” Endless interruptions are not welcone, especially with the risk that I would receive a no-show charge if they once again failed to cancel. A customer service fail.