Northstate Plastic Surgery

Staff is quite snippy and ironically impatient with patients. Asked the receptionist several reasonable questions to be informed about what my options look like and she sat in silence for 3-5 seconds with every question and then gave half assed answers. Extremely disappointing and honestly embarrassed by the tone and lack of customer service training these girls have.

I was referred to them for an urgent situation and they said they had to have the doctor review the referral before they could schedule it. The doctor can't review the referral for 6 days... How long does it take to actually review a referral?

I called today because I had my surgery there in 2017 and one of my silicone implants ruptured. I called to get information on the implants I had. I asked the woman who answered the phone if they still had my information and she said “I’m not sure, no” she didn’t even bother to find out and was ready to hang up on me. She also told me “Well the surgeon who did your surgery is no longer practicing so I don’t know”. So I asked her how long do they keep records cause I believe they’re supposed to have it. She puts me on hold and comes back with my information!!!! This facility really needs to train their staff on customer service and support.

Dr. Emily Hartman performed my surgery. I had a lipoma removed on the anterior side of my body on the shoulder/chest area. She did an amazing job! The scar is small and has been healing well- it was been 2 months since my surgery. She is such a genuinely kind and caring person. She always gives me hugs which is so sweet of her. She let me text her after my surgery in case I had any questions and boy did I have a lot (I'm a worry wart). She replied quickly every time and answered my questions and concerns. I highly recommend Dr. Hartman.

I am 35 and was going through a lot of hard emotional decisions when I was looking for a plastic surgeon to get a double mastectomy. When I met The staff and nurses at north state I was treated so well and so pleased. After my first appointment meeting Dr. Hartmann I was so comforted and felt like she was very invested in me and my journey. Fast forward now through two surgeries and many many office visits and I am beyond thankful I chose her as my doctor. She is so professional and her knowledge, compassion, confidence and humility exceeds any doctor I have ever met or could of ever dreamed of. I would choose her as my doctor a million times over if I had to make that choice again.