Wallace Skin and Body Institute - Paul Wallace MD

I recently had the pleasure of visiting Wallace Skin and Body Institute, and I must say the experience was outstanding. Dr. Wallace’s dedication and genuine care for his patients are truly remarkable. From the moment I arrived, it was clear that this wasn’t just another dermatology appointment. Dr. Wallace took the time to listen intently to my concerns, asking insightful questions about my daily habits and lifestyle. It was refreshing to have a doctor who genuinely wanted to understand my needs rather than jumping straight to medication. What truly impressed me was Dr. Wallace’s approach to treatment. Instead of prescribing a quick fix, he recommended a specific shampoo to help with my scalp issues and suggested that we schedule a follow-up appointment in a few weeks for more intensive treatment if necessary. This thoughtful and measured approach made me feel valued and reassured that my care was in competent hands. Equally impressive was the state of the facility. The Wallace Skin and Body Institute was immaculate and welcoming, creating a comfortable and professional environment that enhanced my overall experience. Moreover, having a Black doctor in the neighborhood is a significant and meaningful aspect of my experience. It’s wonderful to see someone from the community providing such high-quality care. Dr. Wallace’s presence and expertise are not only a tremendous asset to the area but also a source of pride and inspiration. I wholeheartedly recommend Wallace Skin and Body Institute to anyone seeking exceptional dermatological care. Dr. Wallace’s compassionate approach, combined with the institute’s pristine facilities, make it an outstanding choice for anyone looking to address their skin concerns with confidence.

Dr. Wallace is an intelligent and accomplished doctor. I love his products and services. The front office staff have made every effort to accommodate my schedule and time constraints. I am in my mid-50s and trying to age naturally by taking good care of my skin and health. I enjoy patronizing this black owned business. I highly recommend

Quite possibly the worst experience I’ve had with a practice. I can’t even speak positively or negatively about the doctor (that would require actually spending more than 7 minutes interacting with him after 6+ months). I was assigned a PA after specifically requesting Dr. Wallace. It took me three appointments to finally meet him, and it was a less than 5 min visit. There were FOUR video call reschedules due to a variety of reasons on their end, and both video calls that did go through were over 45 mins late. I’ve had no progress or even started any treatment for my condition and it’s been over half a year. Please reconsider using this practice, as it’s done more damage than help on my case.

I’ve been using Wallace Skin Care products for over two years now, and I must say, the quality of the products is exceptional, which is why I’ve remained a loyal customer for so long. However, my experience with their online ordering process has been frustrating. On multiple occasions, my orders were delayed for weeks, and in a few cases, even months without any communication or explanation. Despite this, they took my money promptly each time, leaving me feeling neglected as a customer. Today, I decided to visit the office for the first time, and while my facial with Kristen Dayton was absolutely FABULOUS, the rest of my experience was disappointing. The front office staff was unprofessional, more focused on their cell phones than on greeting or assisting customers. After Ms. Dayton, who was kind and attentive, escorted me to the front desk, she offered me a bottle of water and left me in the hands of the receptionist. Unfortunately, the receptionist didn’t make eye contact and wasn’t friendly at all. While admiring the artwork in the lobby, an earthquake occurred, startling both me and the staff. Despite the chaos, the three ladies at the front desk continued their phone conversations, one looking at her cellphone, and the receptionist who was supposed to be assisting me seemed more concerned with chatting with her colleagues. Not once did any of them check in with me, say thank you, or even acknowledge my presence after the shaking stopped. As a Black business owner, I am deeply disappointed and embarrassed by the service I received today. This was my first and, regrettably, my last time visiting this office.

I really enjoyed my time at this facility… If you need a facial cleaning Judaea is best. She is well knowledge… she help clear my face and gives great tips on how keep it clean.