Skin Deep Laser

Very friendly place. Clean and beautiful. The woman who did my procedure was Crystal and she was most patient with me and gentle. She is very skilled at her job. Front desk receptionist, Michelle, was also very kind and friendly and both were knowledgeable and answered any questions I had. Everyone I met was smiling and gracious. I would absolutely recommend this place as they are awesome in their work.

The manager of this Spa is Karla Lopez. She is highly professional, kind and courteous. The Spa is clean and comfortable. I got procedure, facial and message. I would go back and definitely recommend the Spa.

I am a huge fan of Skin Deep Laser Spa. The staff are kind, educated, and helpful. Dr. Schwartz is an amazing surgeon.

Over a week ago I booked an appointment for a treatment with an RN. The receptionist who helped me at the time, kept on putting me on hold before she communicated verbally that I have an appointment for today, Thursday, April 8th at 9:45 am with Barbara, RN. This morning I showed up for my appointment and the receptionist present stated that my appointment was made for tomorrow morning, Friday at 9:45 am. She gave various reasons as to why I have misunderstood the day, trying to convince me that I had made a mistake. She asked me to check my apptm. confirmation text and I stated that I haven’t received any. I also stated there wasn’t any mistake on my part, as I requested a Thursday appointment and was provide one on the phone, for 9:45 today. The receptionist present realized that another colleague had made a mistake and apologized. She had also requested that I decide on the spot if I was keeping the erroneous appointment for tomorrow, as the office was going to charge me if I was cancelling less than 24 hours in advance. Very poor public relations skills, as my position wasn’t in the wrong. Should I demand a discount equivalent to the practice’s charge for late cancellation? I probably should. A discount or a bonus service should be offered by the practice considering I am paying at the time of service. I am totally displeased with the handling of the situation, as I drove 1 hour each way from Whittier for this appointment. Daniela S.

Simply one of the BEST from the moment you walk in, to my esthetician Carrie who by far is amazing & professional! Thank you to Michelle, Melinda and Tamara as well as the front desk ladies.