Flying Horse Medical Center

This is let document that I called your office to advise you that our son's psychiatrist took him off his medication and he is now spiraling out of control. Your office manager refused to pass this information on to his doctor and refused to confirm or deny that Andrew is a patient. March 13 2025. These people are irresponsible and have no business caring for patients. Do not take your loved one to Flying Horse Medical Center.

I have been cancelled on about 3 times for my 2 appointments so far which is disappointing. Had to pay in advance for the services and hence can’t switch to another med spa.What is equally frustrating is they cancel on you the day of the appointment with just a quick “I am sorry” without any prior warning. As a busy professional who has to make time for these appointments, feels like my time is not respected at all. Would not be continuing here after I am done.

I'll start this off by saying Dr. Erin Fry was amazing. She helped me through a lot of tough times and is an amazing psychiatrist. In my last appointment, she prescribed a take as needed of anxiety medication I never ended up using. Because of my ADHD, I completely forgot to call in to let them know that I was canceling my appointment until after I listened to the voicemail from the confirmation call. I got my confirmation call while working at 4 pm, and my appointment was at 11 am. That is within their 24-hour period late fee. So, had I picked it up and canceled, I would've had to pay their late fee anyway. It just sounds extremely sketchy that they don't call to remind and confirm appointments until they are within that 24-hour period. So if you answer and you can't make it, you still get charged an extra $200? It just seems greedy and ruined my last experience with this center.

Not sure why I have not posted a review before now but here I go. Joining Flying Horse Medical many years ago, when they first opened, was one of the best decisions my husband Ray and I ever made. Dr. Aaron Fraser has been, and still is, the most caring and kind doctor we both have had the pleasure of knowing. Nothing is too much trouble even when you call from out of state with a health issue. Doctor Fraser along with his colleagues and assistants always make everything so easy for you either right there and then or they will call you right back. A special shout out to Nurse Kaylee for her great sense of humor and patience over the years and also to a relatively new staff member named McKinley whose trouble shooting skills are off the charts. Do yourself a favor and make life more simpler for you and your family. CONSIDER JOINING FLYING HORSE MEDICAL CENTER.

Being patients of Dr. Fraser has proven to us that the greatest investment you can make in this life and in your health. Dr. Fraser’s staff is outstanding and always there to assist and make your experience as a patient superior to any other medical center in Colorado Springs. Dr. Fraser is kind, thorough, smart and has never rushed an appointment. His staff also make things happen quick if you need any sort of diagnostic test or specialist referral. Flying Horse should be the model of what a healthcare experience should be in this country.