Abraza Skin Studio

If I could give 0 stars I would!! It’s a long one, but here’s the full story… For over a year, I’ve been a loyal and consistent client with this business. So loyal that I even had my partner coming in for facials. For perspective, I’ve spent THOUSANDS of dollars following the skincare plan that the owner suggested because everything started off so well. With that being said, the owner took my kindness for weakness and repeatedly missed, “forgot”, and cancelled appointments last minute. The owner has NO regard for her clients and especially their time. As a ‘make up’ for one appointment that she forgot about she offered two “upgraded facials” which she refers to as a VIP facial. During this ‘VIP’ facial she was training another employee and had the employee PRACTICING ON MY FACE WITHOUT MY PERMISSION. The owner didn’t even have the common decency to ask if I would be okay with her training someone during my session. What was supposed to be a relaxing ‘spa like’ experience ended up being an unpleasant training class. Then, the day before my next and LAST appointment, the owner cancels with reasons of having a new job and office being under construction which are all reasons that SHOULD have and COULD have been communicated long before the day BEFORE my appointment. When cancelling my last appointment the owner offered a credit for services that I PAID FOR. I politely asked for a refund instead and that’s where the fight to get my money back started. 🙄 The owner’s response was “ I’m not gonna give cash for cash not received but I can definite give product credit…” Days later, I sent a follow up text asking about the status of my refund. More days go by then I get an email that the owner sent to her billing rep which stated “Apparently, a client named S. Thomas reached out to obtain a refund. We need to review charges and visits. I asked for an itemization of all charges made. Please share with me soon as possible as she is pressing us..” 😐 The rep responded back with a report of the thousands of dollars I’ve spent over the year, which also showed the facial I paid for that the owner initially refused to refund. The owner then decided to refund me for a facial I had over a year ago (from Dec 2023) rather than for the cancelled appointment I most recently paid for. You might be asking yourself why would she refund a facial from over a year ago when she can just refund the facial that she cancelled . Well my friend, she didn’t want to refund ALL OF MY MONEY. The facial that she refunded was $164.66 (first time facial promo was used) and I’ve been paying $189.00 ever since, including for the appointment she cancelled. The owner still found a way to GET OVER ON ME and not provide a FULL refund. The owner was extremely disrespectful and tried to gaslight me during the process of me trying to get MY money back (see attachments) which has left an unrecoverable distain. If you’re fine with your time and money being completely disregarded and disrespected then I highly recommend this business. Otherwise, find another business that will value you, your time, and takes pride in their clients experiencie.

Dr Natasha specializes in customized skin care. The skin care regimens she recommends are phenomenal. I am constantly getting compliments on my skin. People are often surprised that I am 52. Abrazza is 💯 responsible for my youthful glow!

Excellent experience from start to finish. I had a radio frequency microneedling session with Dr. Natasha. I was a bit hesitant at first as my only experience with this before has left me with a bloody and sensitive face. I was beyond impressed and shocked when she held up the mirror when our session was over! I looked like I had been out in the sun for a while and that was it! No bloody marks on my face whatsoever. Incredible! Definitely boosted my confidence to continue with this therapy as it has worked wonders for my skin. I also purchased skin care products which have been a dream fore my pores and overall skin texture and tone. Many in the city do what Dr. Natasha does, but it takes a certain skill set to achieve these results - and she definitely has it!

Dr. Welch provides exceptional services. I have visited with her in several occasions now and use the facial care products that she suggested for my skin. The initial consultation was helpful and informative. I’m grateful that I have found someone who can help me understand the complexities of my skin and how to treat it! I would recommend Dr. Welch to anyone!

I am advocate of supporting small black businesses. But even 1 star is to much for this business. Unfortunately my friends and I have had nothing but disappointments after disappointments.Either the Owner is cancelling appointments at the last minute or just simply not showing up at all,then wants to turn around and blame you because she feels she is never wrong. Discrepancies with billing whether its double charging you or promising products and not delivering on her promises. Very unprofessional and ghetto. Dont waste your valuable time going to the overly priced business it is not worth it!!