Jeffrey LaMorte Salon & Spa-Frankfort

I had a great experience. My stylist, Sara, was great. We had a good consultation, we decided what style would work best with my hair type, and I really like my haircut. I will definitely return and will have Sara as my stylist.

I never post reviews but this was definitely the absolute worst customer service I have ever experienced. My little sister went here Friday to get her hair done for a wedding which the ceremony takes place in the morning on Saturday. She called before and expressed that she needs a stylist that is experience with course curly hair. She got her curled and it was done with a flat iron not even a curling iron. Her curls fell out with in an hour. When she called the next day to express her disappointment that the curls fell out so soon especially after expressing multiple times that she needed tight curls, as tight as could be, so that it could last longer she was placed on hold multiple times then she dialed me as she was very upset and flustered at his point. They had told us she could come in and pay another $100 for her hair to get fixed or wait for them to reach out the stylist to see what actually happened like we were lying. After she called us back she proceed to tell us “the stylist said she spent 30 minutes de matting her hair and did that complementary even though we usually charge for it”. That was the absolute worst way to phrase something. Like her hair was dirty and unkept. They just didn’t know how to work with coily hair or untangle it because she can do a perfectly fine job brushing her hair at home. To have stated that my sisters hair was matted in the first place is wrong. She has gotten her hair curled so many times and has had it last for days when done properly, yet this one didn’t even last an hour. They were very unhelpful and clearly do not know how to work with textured hairs. If you have curly or textured hair this place is not for you. Very unprofessional and awful customer service. The fact is that anywhere else would have tried to rectify the situation and leave the customer feeling happy. They did not, nor did they attempt to. They were dismissive and did not respect that I did not get the service I want vs the service that was provided. They kept reiterating that the stylist is very good at her job and a great stylist. I did not any point indicate that she was wasn’t, but that it wasn't what was asked for. Now we have to recurl her hair and it was $100 wasted. In response to the owners response. We did send pictures. The curls didn’t last more that 30 minutes. We were not offered a Recurl we were told she could pay all over again for the service.

It is a shame I didn’t have such a good experience here. All I wanted was to get what I paid for highlights and treated like a human being. The last time I was here I was left with a wet head by a shampoo bowl with the shampoo girl. I work very hard for my money and it wasn’t a pleasent experience.

Salon is really nice. I go there to get facials from Casey, absolutely love her. She is amazing and does a wonderful job.

2015 Ok, this is based on my experience from today, please see the picture my hair before, than the picture that I show her what I want and yes what she did. At the salon looked good from the front , but after I left, I took a picture from the side, I was shocked. The hair dresser was Courtney, however she did a good hair cut on my long hair before. Today I’m very disappointed and upset. November 2022 After such long time I went back to Courtney, she was the only one doing great layers on my hair, and of course she didn’t disappoint giving me a great haircut.