LightRx - Hoffman Estates

I had a great experience today with my technician Kaitlyn. I’ve been a client of LightRx for a while and recently tried the Hoffman Estates location. The staff and management there are really nice and knowledgeable. I have the Venus Viva face treatment package, and my first time working with Kaitlyn went really well. She was very attentive to detail and I look forward to working with her again.

So far so good. It was my first time there. The manager and the esthetician that I had (I don’t remember her name) were super nice and friendly. I never felt uncomfortable like I have in other salons.

I had taken package for laser for pigmentation. I took 2 Tylenol before the treatment and still was not able to tolerate the pain, when I asked what intensity r u giving me laser as I'm nurse practitioner knowing how severe the pain was, they denied to share and said they cn not share the information about it .it's like going to doctor but no right to know about treatment. I developed bruise from laser and severe sensitivity that I could not tolerate the computer energy on my face, which they advswrtise no downfall no pain. They told me that they will use neoelite which is painless. They gave me buy one get one free 8 sessions for laser rx, every session they said intensity of laser will be increased and by 3rd session even after taking 2 Tylenol when I did not tolerate I started doing some more research. I doubted their type of laser they were using and looked for review, they don't have a single review for pigmentation, when I questioned and asked to discontinue treatment they asked me to wait for regional manager call. They ignored my call and texts for 3 months by Elle and reginal manager. When I texted manager Nicole that it's very unprofessional not taking call or replying to text for these many months, manager called and said one sentence straight withought asking problem, alternative, that "you will not get refund as I have used all session of package" where as Elle the site manager kept on saying that I have not used full session and taken full treatment she can not do much about it. When I went there first day they created wonderful environment as of I was being consulted by dermatologist, full privacy, looking st my skin and Elle and Desi discussing which treatment will go better for her skin? Elle said, " you will be getting treatment by only Desi who is very experienced ".... this all marketing strategies make you feel that these people are professional, experienced and well trained....yaa sure in marketing! I really had very bad experience.. It's request to u all, be mindful of buying packages..look for real review for brightening and pigmentation treatment not the picture that they show you provided from the company that they use for advertising. Please get treatment from dermatologist not from these type of salon where there not licensed staff. Please please take a look for review for pigmentation on their fb, insta or website, not a single review, i came to know this very late. I lost my money, not 10% changes in skin, used only 3 session out of 8 leaving my skin sensitive!! Very rude behavior by Nicole so called regional manager, "who travels a lot, does not have time to respond".....

Scammers their head quarters is event more bs they stole my money that they suppose to refund it all employees here has mental issue and anger they definitely need to be shut down Laser DOES not work stay far away ALSO they are completely horrible about scheduling they don’t send texts emails NOTHING!! Us busy folks need reminders for appointments that are far in advance I never have issues anywhere else I am so upset I wasted money on this worthless treatment I’ve had better laser done at other offices that are less painful and a much more polite staff! I will not pay for a service that is not to my my convenience PERIOD. Taking my business to people who CARE

I had a great experience at LightRX. The entire staff are the nicest and most caring people you will ever meet. I was very satisfied from the results of my treatments. Highly recommend!