Skin Renew Day Spa & Laser Center

My experience at Skin Renew has been good overall. I signed up for their services for the first time earlier this year, but was unable to continue with my laser tattoo removal sessions. Although I was not given a refund I was able to get a credit and use their other services with the money I put down on the sessions I did not use. I was impressed with how professional the technicians were. I received an eye lash lift and spent time in their water pods instead of finishing my laser tattoo removal. I honestly did feel renewed. 3 stars!

First, let me say that I have come here for multiple skin sessions and really appreciated the esthetician’s expertise and professionalism, as well as the actual results from the treatments. However, I recently had a bad experience with customer service that will prevent me from returning for anything. My husband scheduled a 90 minute deep tissue massage as a birthday gift. Consulting with the therapist, we discussed the desire for deep tissue, especially my upper body neck, shoulders. As she began, she asked if I had ever done cupping. I had not and we decided to try it. I really enjoyed it (helped the tight upper body muscles). However, the massage itself was far from deep tissue. The pressure was light … and relaxing … but definitely not what I came for. I asked the therapist to spend more time on my neck and shoulders, which she did, but unfortunately it wasn’t the deep tissue I desired. I chalked it up to a mismatch in therapist. She was very professional just not deep tissue. Here is where the service took a nose dive. When I checked out I confirmed that deep tissue costs additional, paid and tipped my therapist (she was lovely). I left but called back immediately to discreetly provide the feedback about the lack of deep tissue. The person I spoke with made me feel like it was my fault for not speaking up. I attempted to explain that I tried to do this by redirecting my therapist. Although she apologized, she again insisted that the customer should be communicating with the therapist. The conversation was circuitous and, quite frankly, made me feel like I did something wrong. It verged on argumentative. Here I was wanting something special for my birthday and instead was put on the defensive and at fault. Every business has occasions where things go wrong or customers are disappointed. To maintain trust, businesses should make customers feel like they are heard and their feedback is valuable.

Theres a reason this spa doesn't need to advertise, 5 Stars all around on every level & all the time! Excellent spa for massages whether it be at the Southport or Greenwood location. I have been to both for massages. Price are middle of the road AND you're guaranteed quality staff, facility, services & products. Love the hot moist towels so much!!! Such a lovely place. BTW, they provide infrared sauna, flotation etc too... Thanks for all you do & I'm so grateful to have this great business in my area. Lori H-B. Last visit 6.26.24

I LOVE Skin Renew! The staff is so warm and friendly. I always feel ‘at home’ the moment I walk in the door. The environment is beautiful and very tranquil. They offer SO many services and at affordable prices when you compare to other local day spas. Their membership is a great deal too! I can’t say enough good things about Skin Renew and everyone that works there ❤️

My experience with Skin Renew has been exceptional! From the time I made the appointment to once my appointment was over, they were courteous and professional.