Dean Derm - Alexandria - Dr. Rachel Dean

I had the new form of botox at Dean dermotology. I called and went back in after seeing no changes. The retook my pic and said your right therw is no change. They offered me no refund . No credit or botox since it didnt work. 1200.00 for nothing. I havent went back. Very disappointed.

If you needed a medical emergency, you could never get a call through. I’ve called several times and get no calls back. I called on Monday a week ago. I’m still waiting on a call prior to that. I called on a Monday and I ended up having to go by the office just to make the appointment. I don’t quite understand why nobody calls you back in a timely manner.

This was my first time and I was so nervous but everyone in the office was comforting and friendly! I'm excited to see my results and come back for my next visit. Amazing staff.....10 out of 10!

Had seen another Dr. before finding Dean Derm. Not happy with the other Dr. I started looking for another one. Place a call for appointment and was seen in less than a week. Saw the nurse practitioners Cydnie and was greeted with a big smile and just a calming presence. Her and her nurse looked me over and asked my history( other Dr. never spoke ) She found the bump I was worried about and some other spots. She told me she wanted to do biopsy on my bump ( my little friend as nurse called it ) and one on my head. A+++ grade on these two and the staff was great also. Set me up to have surgery after they came back positive. Saw her Sept 12 and will have surgery Oct 2

Never have to wait. Super friendly. Wish every office had it together like them !