Rusonis Paul A MD

Dr. Rusonis is the best doctor I ever met in my life. Although I am not his patient, I took my cousin to her appointments with him and sat in on every visit. He had an awesome bedside manner and was always so informative in helping my cousin with her skin disease. My cousin loved him as her doctor. Although she may have been in pain sometimes, she was always looking forward to seeing Dr. Rusonis. Kudos to Dr. Rusonis. TB & I, her cousin adored this doctor.

Terrible, terrible practice. Find a different dermatologist. The first doctor I saw here diagnosed a bacterial infection, without doing any standard lab tests, for what was clearly not bacteria related. He was completely guessing, and prescribed multiple antibiotics. They did nothing for the problem, so I had to schedule another appointment, this time with Rusonis. I made this appointment 4 weeks ago. After waiting a half hour past my scheduled time, I asked how much longer it would be - at least another half hour, putting me at over an hour beyond my scheduled time just to get in the exam room. I was going to leave, but they said they would check if another doctor could see me sooner. Then everyone went back to what they were doing, not helping me at all. Finally I got the office manager to come out, who admitted they double-booked my appointment (and probably others, too), and gave me vague estimates on when I would see a doctor. Finally, I just got my co-pay back and left. I had already wasted too much time and money with them. By the way, I would take some of the other reviews with a grain of salt. For example, one reviewer wrote he was happy with Dr. Spangler and her assistants. You can see at their own website, Amy Spangler is not a doctor, but a physician assistant.

Don't ever attempt to cancel or reschedule an appointment here!! You will only get a recording or be able to send an email with NO verification your appointment was cancelled. The only way to actually speak with someone is connecting to the receptionist, which are rude and argumentative at best. Also, if you cancel in less than the 24 hrs and they fill your scheduled appointment slot, you will still be charged the $75 fee or you could show up and only pay your co-pay (that's crazy). As with most things in today's society it's all about the dollar and not customer service.

I guess I should have read these review first. Started on-line. Useful online request for appointment -not. 4 days later, no response so I had to call. Mentioned the lack of response to my online request and the only response I received was hmmmm. I am a potential new patient. Was told that new patients were seen at 3:45pm and the next one was 4 weeks away. I exclaimed that's it, 4 weeks. I was then asked if I wanted to see a PA. NO. Well we may be able to get you in in 3 weeks. Not sure if the actual Doctors or owners of this practice ever read this. But if they do, make some staffing changes. Unless you do not mind driving new business away. If so, good luck with that. You succeeded in never obtaining my business.

I have been going to this practice now for several years now. I have had moles removed, I suffer from several skin issues, etc. I never have an issue when making an appointment and can usually get in to see some someone within a few days. I like that I can call and cancel my appointment by way of voicemail rather than have to wait on hold, or call during office hours when I am usually tied up or their phones are busy.