Laser MD Medspa

Super disappointed in this locations business practice. I’ve tried to reschedule an appointment that they had incorrectly scheduled me for since early April. I tried to contact the Needham location 9 times via phone and email over the course of a month and even went to the location to talk to someone at the counter but no one was working at 5pm on a Thursday. I called the Natick location a month later only to find out the Needham location had closed. I got no call, no email or no warning that this was the case and felt that the Needham location was comfortable taking my money up front with no care to the follow up experience. I can only assume this is the case for many other paying customers as well.

I have had nothing but the best service here. Each visit I’ve had for over a year now has been amazing. My last two appointments were with Molly and she made me so comfortable while I was having anxiety about starting treatment on new areas. Over all amazing service and would recommend to all! Here I am 1year later, finalizing my treatments with my last couple sessions and Kiana has been nothing less than amazing and now Isabella, sad to hear Kiana is no longer with the company but Isabella was just as awesome, good energy, positive attitude, amazing customer service. Overall the customer service here is amazing, went to Marlborough and I definitely CAN NOT say the same. The manager was just not it, horrible attitude and service. Sticking with Needham location for sure!

I went in to the Needham location last week for a diamond facial with Barbara. I had never had a facial before and didn't know what to expect. Barb explained the whole procedure to me and completely tailored the facial to my specific skin type. She took her time and made sure I was comfortable throughout the whole appointment. My skin was super hydrated and so smooth afterward, and I saw a huge difference in my pores! Barb and her staff are so knowledgeable, experienced and fun! I highly recommend her, and look forward to my next appointment.

If you are looking for a facial treatment that will reset your skin, while leaving your skin deeply clean, hydrated and glowing ~ you must make an appointment with Barbara now for a Diamond Glow! She will customize your treatment by selecting a specific exfoliation tip that is just right for your skin!! I was amazed to see a visible difference immediately after the treatment. Not to mention how relaxing it was, with an extremely clean and sanitized environment! All of the staff is readily available and highly educated to attend your current needs! I can’t wait to go back again in 4weeks!!!!

This place is great! I went there four times for my body and face hair laser removal. Allison is extremely professional, very kind and friendly! She is absolutely the best! The environment is very clean and relaxing. Very happy to choose this branch, already referred a friend!