LightRx - St. Louis

Location is unreachable. People pay their hard earned money and they can’t even get to speak with someone from the location. Instead, it’s a call center line that only handles consultations and appointments booking. This gives a bad image of your business, because it demonstrates greed and no care for customers.

I had a wonderful experience at Light-RX St Louis yesterday. The clinician preforming my procedure took her time explaining exacting what she would be doing, the pain level if any and the results I could expect.

FRAUD and STEAL your money, they give excuses and WONT give YOU YOUR refund!!! If I could give zero stars I would. I have been receiving services since 2021 and since new management the clinic’s customer service and caring about the customers have declined. The way that the clinic manager and regional manager treated me today was unprofessional and made me feel uncomfortable as a customer. I paid for new services ($1900.00) on 8/20/24 but later was made aware that my technician that service me was leaving the company, so before I received the services I requested a refund on 9/13/24. I spoke with Samantha and made her aware of my request. I was told that day via phone that I would receive a refund within a couple of weeks. Then on, 09/28/24 since I still didn’t have my refund I came to the Creve Coeur location in person and spoke with Katie, the clinic director. She reassured me that I would get a refund because she would personally take care of it. As of today (10/02/24), again I came into the location and spoke with Samantha and Katie and no one could give me the status of my refund. So I demanded a call from the regional manager. Once Nicole Kirk called me, she was rude and had a nasty attitude, cutting me off and was not interested in hearing my issue. She even accused me of not paying for other services that I paid for in advance. She states that there was no invoice showing payment. Which is a lie, because corporate sent me all my invoices showing ALL my payments I’ve made. So Nicole is denying me services that I paid for and I still don’t have my refund for the $1900.00 for additional services that I purchased, and never received. I was told today I will have to wait more weeks because my refund was never put in! This company is a fraud and they refuse refunds because they want to meet their monthly goals so they stall and prolong giving customers their money back! DO NOT purchase services from LIGHTRX. I was mistreated and spoke to in a disrespectful manner and this is unacceptable.

Used them didn't see any result money is the only thing that matter to them. Bunch of fraud and scammers charged me $5500.00 i asked them for refund they keep denying it. It has been over 5 months

Complaint Regarding Unauthorized Hard Pull on Credit Dear LightRx Management, I am writing to express my dissatisfaction with the services provided by your company. On July 12, the technician and the office manager offered me additional services and suggested I look into financing options. They both assured me that this would not result in a hard pull on my credit. I was very clear that I DID NOT WANT A HARD PULL ON MY CREDIT. I used the QR Code for Affirm and since I have a current line of credit the steps were quick. The office manager inputted my personal information for Care Credit. She did ask for my social security number and I hesitated. My hesitation was Affirm didn’t ask, but then I thought well I have an open line of credit with them. The office manager could tell I was uncomfortable and she said MULTIPLE times it is only an inquiry until you are prepared to sign the contract. Despite these assurances, I received a notification alert from TransUnion and Lending Tree that a hard pull has been made on my credit report. As you are aware, hard pulls can negatively impact a credit score, potentially affecting future financial opportunities. This discrepancy between what I was told and what actually occurred is unacceptable. I request an immediate investigation into this matter and appropriate actions to rectify the situation. Additionally, I expect that steps will be taken to prevent this from happening to other customers in the future. I look forward to your prompt response and resolution of this issue.