Summit Health

Bad experience today at The Cardiopulmonary Center, Bensley Pavilion, Berkeley Heights, NJ. My appointment was scheduled at 12:30pm today Saturday, November 23, 2024. I had address of 880 Mountain across the street. I reached on time and find error that EKG is across the street. Thus reached in front of the Cardiopulmonary Center, Bensley Pavilion around 12:35. Found that the door was locked, there was no response to knocking, apparently was nobody at the desk, lights seemed to be off. Nobody called me before shutting down. This is another example of excessive cost cutting trend by management and not motivating and paying staff to do anything more for patient. Learning experience, always enquire if you are the last customer, and if yes, don’t take appointment. For experience today Summit management for this location doesn’t deserve even 1 star!! 👎👎👎👎👎!!!

The worse customer service ever from almost every department! If I could give less than a 1 star I would! And they do not care because I emailed them at the WE CARE” email and no one ever responded! And when you call the Patient Relations Department, no one picks up! Absolutely disgusting service for a company that is in the medical field! I’d get better service at Macdonald’s!

This is a money hungry Company. Before a routine procedure I inquired with the staff several times if I owed money because I had new insurance. I was informed on several occasions that I was responsible for a copay. I then received a bill for almost $1,000.00. I called my insurance company and they contacted summit to let them know I was fighting the bill . They still proceeded to send me to a collections agency and I am now stuck with paying this bill.

The billing department at Summit Medical Group is terrible. The wait time to speak with an agent is regularly at least 30 minutes, no matter the day or time. This is so perplexing - if SMG wants to collect on outstanding bills, why is the wait time so long?

I totally agree with all the negative reviews this place has. My mother is law is there currently right now, her name is Carmen Macias. She is a current patient with cancer. She had surgery back in September. She is undergoing chemotherapy. She is feeling terrible and she has being waiting for a room 4 hours can you believe that? And she has not eaten or drink anything the whole day. She is waiting for a room so they can give her IV medicine but seriously do you think this is fair fair for a patient with cancer?? Horrible service. We demand she gets a room immediately. If we had the option to go somewhere else we would have already but unfortunately the doctor she has can only go see her there because he is affiliated. Terrible.