Ulta Beauty

Racially profiled. Went to reup on some of my favorite products. Walked in and there was no security guard or loss prevention officer at the entrance. I found one of the products I was looking for, and couldn’t find the other line of products I came in to find. Someone saw that I was looking a little lost, and helped me find what I was looking for. Once I picked up what I came for, I went to check out. I glanced at the door, and saw a blonde manager or supervisor look at me and then dismiss previously mentioned loss prevention officer from the entrance. There were still other people in the store, but the problem was that I was the only black customer in said store. They felt it was only necessary to have ‘security’ standing guard at the door because I was in there. Purchased my $100 worth of products and left - and will not be returning. I will buy from the brand website going further.

I was absolutely disgusted by the cleanliness of their Drunk Elephant section. It looked as if it hadn’t been cleaned in months. Dispensed product was all over the display area that had been there so long some of it was drying out. I was able to find what I needed that wasn’t ruined and left immediately. As convenient as this location is I won’t go back. It’s a shame that these companies have put their trust in your company to represent them.

Definitely had a horrible experience at Ulta Webster,NY. The girls act oblivious to their customers. There's about 9 customers and not one associate offered to help anyone. I couldn't believe it. They stared at me twice while i looked confused and frustrated. Its about 5/6 associates walking around minding their own buisness yet not assisting anyone.Every other ulta beauty stores have impeccable customer service. I enjoy the helpufullness and kindness from all the women at the other locations that I'll never return to Webster,NY location.

I want to say thank you to Nikki,Katie,and Kaitlin for helping me with my Chanel perfume ..they excelled exceptional customer service and I appreciate them so much !!

To many different things confusing definitely need help to find stuff. No big discounts.