Ulta Beauty

My daughter wanted to get her hair dyed for the first time. She did peekaboo so just the bottom half. The color did not lift very much and we could not see much with the lighting in the store which was fine. A week later, I noticed that her roots were bright when she tied half of her hair up. We used the lowest level stylist. Definitely go with a more experienced hair stylist. I got balyage 2 weeks later and it was fine. At this appointment, the stylist told me I had 10 days to get a fix for my daughter and it was day 10 but the manager was out. I could have called on day 11 but my daughter did not want her hair dyed darker. I am so glad it was peekaboo and not whole head.

The employees at this location are not interested in helping customers in any capacity. I stood as the ONLY CUSTOMER in line for about ten minutes as not one, but THREE of them, turned to look at me while not acknowledging me in any way. One of the cashiers was busy assisting the only other customer at the counter while these three individuals quite literally made eye contact with me numerous times and chose not to help or even just greet me. Two of them eventually walked off and the final one stood at the counter and turned to scroll through her phone (see picture) Eventually, a woman in a white sweater with long hair came to help me and she was great, but other than that, I’d stay away from this location and maybe stick to Sephora where they know how to treat customers.

This Ulta is the worst! Never coming back. Today I went to go exchange some items I bought and it was around 2 or 3 things. I am at the cash register and everything was going smoothly and the cashier told me to wait because it needed approval. I was ok with the wait thinking it would be a few minutes. However, that was very incorrect. I heard a manager being called a couple times but no sight of one. I was waiting for almost 20 mins! Me and other customers were getting angry due to the crowd forming. Other registers were not performing properly as well. I had no issue about the approval but does management know what is going on? Later on a lady in an orange cardigan was able to approve. It should not take this long for a return, especially for a few items. Honestly this is a horrible Ulta and going to Cary and Apex may be better. The management team needs to be quicker and more aware as this is horrible customer service!

I used to love this location, but you can tell a lot of that OGs left i.e. Allie, Nicole Robin a lot of these new employees that seem like high school mean girls are very disinterested in interacting with customers and when they do, they’re very off putting and kind of seem like they don’t wanna be there again. I’m not a Karen and don’t walk in there expecting five star treatment. This isn’t the Marriott but I think we can all acknowledge that when you walk into a beauty store that sells skin care you would at the very least expect the people that work there to be kinda nice. They’re either always on their phone talking to another employee or just seem like they don’t care about the fact that you’re interacting with them not even a little.

I want to share a disappointing experience I had at my local Ulta store recently, as it really impacted my day. I went in to return a couple of items, including a tester that I accidentally bought instead of a new product. I was hopeful for a smooth transaction since the staff usually recognize me. However, when I approached the cashier, a tall lady with dark hair, I felt dismissed right away. I explained that I had forgotten my receipt at home, and instead of understanding, she repeatedly questioned whether I had really purchased the items the day before. Hearing her say, “Are you sure you bought these yesterday?” loudly multiple times made me feel embarrassed and uncomfortable in front of other customers. It was really disheartening. After that awkward encounter, I went home to grab my receipt. When I returned, another employee confirmed that my items were indeed in the system!!.I showed my receipt to the manager, who was wearing a hijab. She apologized and acknowledged that the system sometimes has hiccups. While I appreciated her apology, it left me feeling frustrated. I just wish that the staff could handle such situations with a bit more empathy and professionalism. It’s tough to feel like you’re being treated with suspicion when all you’re trying to do is fix a mistake!!