Ulta Beauty

I can’t say enough good things about my hair service! Charli was absolutely amazing and gave me exactly what I asked for. She is so sweet and made me so comfortable during my entire experience.

I absolutely loved this visit in particular today! Lexi (Mac Cosmetic Specialist) helped me pick out several products. She was extremely knowledgeable, professional, kind and also super gorgeous! She was also dressed very classy and professional for the job. I’m so glad I asked her for help. She originally asked if I needed anything as I was shopping and I kindly rejected. After a minute, I realized I needed her opinion and she was the girl to ask. She has amazing customer service and she seems to be right in her element. Loveeee 🖤 Thanks Lexi!!

Very unfortunate that the manager here will follow people around the store if they’re not white and dressed to the nines. My sister was followed around the store today as she was doing an Instacart order and she came back to the car upset. We made sure to contact corporate and we will take it as far as we feel is necessary but for now Ulta is not a place we want to go to ever again for any reason. One star is generous.

I have always gone to this ULTA for my eyebrows forever!!! How ever I was going back to school and my normal hairstylist couldn’t fit me in so I decided to go get my hair just cut at Ulta. I told them a little under my chest (NOT ABOVE) little did I know that my haircut was going to be so uneven? After crying for an hour I have decided that the best option for me to do is to write a review so nobody else has to feel my pain.Ugh I wish I never got my hair done here but NO REGRETS ON MY EYEBROWS

Picture this you are out of town on vacation visiting family for two weeks. You and the girls are having a day out and you stop by the local ULTA store in Morristown, TN. You take your TRULY purchase and pack it in the suitcase then unpack at home until it is needed. Several weeks later you open the package to discover that half of the product in one of the jars is missing and or evaporated yet the tab on the jar is still intact. So we take the product to our local store here in Chambersburg to exchange for a new kit. The sales manager refused to take back the product as we had opened the product and then resealed it. Naturally you want to talk to her boss so she gives you an toll free number to call someone at ULTA. We called the toll free number they asked us to take the phone in the store so they could talk to the sales manager we passed the phone over to the ULTA person we heard them ask her why she would not take the purchase back and then the phone was disconnected. Now all of this is going on in front of other customer's and the sales manager tells another worker that my daughter opened the product and resealed the product thus will not let her exchange it. My daughter wanted the product but not a half empty product. This actually happened in the Chambersburg PA store this past Thursday. ULTA emailed my daughter and requested she call them back and she filed a complaint but nothing has been done. We have been ULTA rewards members for approximately 20 years. Now here is the silver lining, my daughter found TRULY has a website and has placed her first order. Additionally, you can sign up for the subscription plan and get your products cheaper with free shipping. Dermalogica, Paul Mitchell they all have websites with free shipping and reduced prices. After we collect our rewards money , we will no longer be ULTA rewards members! Thanks Kat!