Labcorp

Customer Service I recently had a mixed experience at LabCorp. Last week, I visited two different locations, and both times, they kept asking for my order number or prescription. I explained that I had it, but since my company has been doing business with them for years, I expected a bit more assistance. Unfortunately, they did not take the time to look into the computer or help me with my situation. However, I had a much more positive experience today at a different location where I had an appointment. I must give a special shout-out to the wonderful ladies at the front desk. They went above and beyond to assist me, and their customer service skills were truly exceptional. Although they didn’t have the tests available at that location, they ensured that I would be seen and taken care of at another nearby location. I am incredibly grateful for their help and support. Thanks to them, I didn’t encounter the same issues when I went for my blood work at the next location. I appreciate their dedication to their customers.

The receptionist and another lady were very rude and ignored me while helping other people. Also the lady was sitting on the phone talking to her husband or boyfriend and was ignoring me while gossiping on the phone and after hanging up gossiped to her coworker and still ignored me. Then made a smart comment because I stood in front of the desk because I needed to ask a question and made a smart comment to her husband or boyfriend on the phone about me starring at her, which I wasn’t.

I usually use the LabCorp inside Walgreens, which is fine. I decided to try the one on Trenton Rd and now realize that was a big mistake! It is dirty, unorganized and unsanitary! There was a mouse trap in the waiting room! The staff is Extremely rude and unfriendly. It doesn't cost a thing to be pleasant and smile. But all of these women must hate their jobs. They are nasty and unprofessional! What a terrible experience. NEVER AGAIN!!

the one time i’m not b1tching out on getting bloodwork this happens and i’ve had blood work done quite a lot this has never happened it hurts so bad i want to cry!! the receptionist was a little attitudeish with her tone i was a walk-in around 4:30 today

Used this location a few times. At first I was making an appointment and several times even though I had an appointment people who were walk-ins were taken ahead of me. So today I decided maybe I should go without an appointment. i got there 10 minutes after they opened and 5 people were already there 4 of them were walk-ins and one gentleman had an appointment. The four walk-ins were taken ahead of this poor man with an appointment who now was late for work. Being the only one left in the waiting room a woman walked in. Low and behold she was taken ahead of me with no explanation. When I spoke up I was told she registered and sat in her car until they texted her. Well this is fine but after fasting since 10 the night before and thinking I was next with 2 people waiting in the back for the one employee there to do their lab now I had another person ahead of me which means now I am looking at another 15-20 minute wait. First of all I think I should have been advised that there was a person now ahead of me and WHY TAKE APPOINTMENTS IF IN THE END THEY DON'T MEAN A THING!!!!! After speaking up I didn't want the girl who was not a pleasant person to begin with now taking my blood so I walked out. Also, if they know their busy time would be first thing in the morning why do you only have one person staffing the office. I guess that is their way of saving money. Forget the consumer!!!! The issue is most physicians do not do lab work in the offices anymore and now you don't have too many choices as to where to get your blood work done. Your damned if you do and damned if you don't. I am going to try another Labcorp and hopefully I won't have to go through this again.