Penn's Rock Primary Care

Dr. Carol Lou is very intuitive and really made me feel felt, seen, heard and safe. My previous doctors: 1.) Dr. Silverman 2.) Dr. Weiss 3.) Dr. Renzi ... ..these doctors misdiagnosed me. None of my previous doctors practice Osteopathics!! It was such a relief for me to find Dr. Carol Lou, to work with a doctor that incorporates more holistic/integrative methodologies. Dr. Renzi wouldn't even look me in the eyes somedays, but was comfortable upping my doses on pharmaceuticals that were treating a misdiagnoses in the first place.. Dr. Carol Lou also provides Medicinal Cannabis cards for Philadelphians, but that requires out-of-pocket cash purchase (not covered by insurance). Dr. Renzi does not provide Medicinal Cannabis cards.. Cannabis helps me connect with nature and handle my PTSD, Panic Disorder, Depression and ADHD (although I'm hoping Dr. Carol Lou or one of her linked psychiatrist colleagues can ALSO put me on Adderall for my ADHD). I am working at Facebook and I need to handle my ADHD better to improve my work life balance. Overall, Dr. Carol Lou allows me to have more of a say and a participatory experience. Most other doctors are very controlling and rarely listen to their patients' needs. Osteopathics are so crucial, and Dr. Carol Lou can provide that advanced knowledge. Go to Dr. Carol Lou!! She's brilliant!!

Same day appointments they take there time and actually listen Dr vanstan is one of the absolute best and all of her staff are very accommodating and the nurse Practitioner lu is very caring and kind she really makes all the difference

I recently visited Penrock Primary Care with the expectation of receiving attentive and compassionate healthcare, especially in dealing with my Ehlers Danlos syndrome and chronic pain. Unfortunately, my experience was notably disappointing. The examination felt rushed and perfunctory, lacking in the thoroughness I anticipated. Furthermore, I encountered significant delays in communication regarding my ADHD medication - a critical aspect of my daily functionality. This, compounded with the fact that I didn’t see the main doctor as expected, left me feeling disregarded and undervalued as a patient. The approach towards my pain management concerns unfortunately gave me the impression of being viewed as a pill-seeking individual, rather than a person seeking genuine medical support. The lack of any follow-up from the clinic only reinforces my decision not to return. I advise those with chronic pain or in need of urgent care to consider other healthcare providers who might offer a more supportive and understanding environment.

I had high hopes for this office after reading positive reviews and completing their extensive intake form online. Unfortunately, any concern for me and my pain both started and ended with this form. My provider spent most of the appointment insinuating that I had an eating disorder or something because I am naturally skinny. She seemed to care significantly more about my childhood than she did about my pain or symptoms. She was extremely cold and dismissive towards my chronic pain, belittling my response on the previously mentioned form where I said most days I come home from work and am left crying from pain. The only thing she did for me was give me a referral sheet of specialists that, upon calling every single person on the list, I discovered none of them treat or accept patients with my condition. I called back to tell the office this and while the receptionist was very nice, she told me she would call me back with other providers to try and she never did. I felt like this appointment was a giant waste of time, as all it did was make me feel worse about myself. To top it off, even when I told her about my previous and long-standing diagnosis, she didn’t chart this or take me seriously in the slightest. People with chronic pain, look elsewhere if you actually want help or to be taken seriously by your PCP. This office may seriously want to consider giving their providers some sensitivity training or encouraging them to develop a halfway decent bedside manor.

Ive been a patient here for a few months, getting an appointment was easy. Ive been seen on time and have had no billing issues or problems getting test results. CRNP Taylor is very friendly and easy to talk to. I had almost no wait times in the waiting room or exam room.