Tri-State Dermatology

Partner went to have to have a biopsy done. The staff were very nice and we were in and out quick. He was seen at his scheduled time. However, they said the visit would only be $150 and never disclosed there would be a lab fee, and what that amount would be. We were fine with paying the lab fee, but it would have been nice to know since they knew we were paying out of pocket. Now the big reason for 3 stars is because trying to get the results of that biopsy/lab has been like pulling teeth!!! They never answer the phones! The time they are open is when my partner is at work so he has a hard time calling them, they don’t answer when I’ve called, they haven’t sent results in the mail - only the LAB BILL before we’ve even gotten results, when we left a voicemail they got back to my partner by leaving a voicemail saying they didn’t know who he said he was, and then when we did get them on the phone yesterday they put us on hold and then NEVER picked back up or called back. ITS BEEN A MONTH. In short, it seems like even though the staff are great in the office and do the procedures you need, you’ll never get a follow up or results from labs. Kind of defeats the purpose of going there.

Unprofessional staff and a culture of disrespect. The culture runs deep and has for many years. it's that no one matters except them. Every patient, everyday waits over an hour for their appt. Go to morgantown or Pittsburgh. Do not waste your time waiting on these people. I take my mother here who seems to buy into this because this is all she knows. How dare u treat people like this.

Honestly, he has has been one of the best doctors I have ever seen. Always got me in on emergencies when I needed it and always tried to get to the source of the problem to help me out long term. Sometimes you do have a wait but that is expected at any doctors office. He at least spends time in the room when it is your turn because this place genuinely cares and it shows!!! I have had the run around with past doctors and he has been the one to solve every one of my problems, very smart man!!

I was referred here by my PCP to have a mole looked at. Arrived early, the entire parking lot is full, plus the waiting room. My appointment was scheduled for 11. At noon I heard someone getting called back who was yelling about their appointment was scheduled for 9. I get one day off. I do not want to spend it in a waiting room because this place thinks its perfectly acceptable to overbook. I don't care how good anyone else thinks they are, no one is worth that long of a wait. Btw, after I left, they called me after 1 saying they were ready for me. Never again.

Extremely unprofessional, scheduled an appointment, showed up early to fill out paperwork like they asked. There was a ton of people in the waiting room, I watched 3 people walk out because of the wait. There's an entire parking lot of people waiting in their cars. I asked if it was going to be much later than my scheduled appointment. Two ladies laughed at me and and said yes it's going to a while. I asked why they scheduled me at a time when they were extremely busy and one of the ladies snickered sarcastically as if to say "tough luck". I don't recommend this place at all they do not have a good process or good customer service. If I could give no stars I would.