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Youthful You Day Spa
359 W Penn Ave, Wernersville, PA 19565
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I love this place and I'm not just saying that bc I work there. Toni is absolutely AMAZING with nails. Tracey the owner is GREAT, I was finally brave enough to try laser hair removal and she made it a great experience! I heard there's an AWESOME massage therapist there too, I just wish I could have an out of body experience and massage myself there! 😁
To preface this, I previously drove an hour to get my nails done by Tonii at Youthful You because she is a talented nail tech. However, the customer service at the salon is HORRIBLE. The day of my service (acrylic refill), I called the salon to confirm my appointment & made the salon aware that I am driving from far. The salon confirmed my appointment. I did not hear anything else from them. I drove to my appointment just to be informed that Tonii left early due to sickness. Yet, no one notified me. I expressed my frustration about driving a long distance and not being provided a service and they had little to no remorse. I reached out to Tonii a day later just to be told that she’d not offer any additional discount or free service. Essentially, she chalked the encounter to being “no one’s fault.” I expressed my annoyance and dissatisfaction, and she responded by threatening my patronage at Youthful You. Please please please avoid this salon at all costs.
I had permanent eye liner done here from a Groupon. The Groupon entitled me to an application session and one follow up session for touch ups. The place was clean and the owner was very friendly. The technician thoroughly explained the process and everything appeared clean. Unfortunately, she didn’t apply the ink evenly during the first visit, which I didn’t initially notice with all the swelling, ink smears, and bleeding. When I went back for my follow up, I asked her to make them a little thicker and straighten out the uneven areas but she told me that would be additional costs. I refuse to pay more for something I don’t love. Very disappointed.
My family members have had very bad experiences here. I do not believe that Tracey is as skilled or experienced as she claims to be! I would absolutely not recommend anyone getting any cosmetic procedures done here from her!! Do NOT believe her lies!! She definitely needs more practice!!
Giselle is amazing; you will be hard pressed to find a more compassionate and more through esthetician. She’s flexible, reliable and a local business you definitely want to a support. Been going here for the last 8 months and I will never go to anyone else.
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