Spicewood Dermatology

Very disappointed ! We ve been patients for 5 years - they take care of the whole family. Each time we call, it seems like no one truly addresses our concerns, and no appointments are available. What’s even more frustrating is being asked to call back for cancellations because there’s no waitlist system in place to manage these situations. It is the responsibility of their schedulers to set up a waitlist—not the job of the patients! Are we expected to call every 10 minutes to check if there’s been a cancellation? My daughter is currently experiencing skin issues and urgently needs an appointment. To be told we have to wait until February 28—nearly two months away—and then to call back to check for cancellations is simply unacceptable. As long-time patients, we are deeply disappointed by the way we are being treated.

This review is long overdue. I have been coming to see Christi for many years, even prior to her joining Spicewood Dermatology. Christi has a wealth of knowledge related to skincare. She will never recommend a procedure or a product unless she feels a client will benefit from it. I trust her expertise so much that I brought my teenage daughter to help her with acne. We weren’t disappointed. Christi was reassuring and set up realistic expectation. Prior to seeing Christi my daughter had an appointment with Abby, PA. Abby took time to go over products my daughter was using at the time advising which one to continue using and which ones to lay off for now. I appreciate the time Abby took to answer all my daughter’s questions. We didn’t feel rushed. It felt as though Abby was there to help my daughter the best she could.

My oldest son, 17yrs old sees Noet for acne, and she’s amazing! She’s so sweet and professional with us.

I am giving them 1 start because I have no option to give less. A 10 minutes visit, she barely looked at my face and immediately came with the diagnostic. Prescribed some medicines, expensive ones and never gave me a summary of the visit with written direction on the prescription even when she gave me anabiotic, have been chasing them to answer questions that I couldn’t ask during the visit because the rush they had to finish with me. Two days after and I’m still without answers about directions I should follow. I paid $170 plus $130 in medicines after insurance for this kind of service? Their excuse… we are short on staff!

Very disappointed in service. I've been coming here for over 10 years plus my kids. I brought my son a few months ago copay was $40 but I was charged $115 for a regular check up. I pay over $700 a month for good ins through my employer. The front desk told me sometimes it takes a few days for the ins to verify, which I thought was weird as I've never had this happen before. I called back a few days later, no update. I called a month later and was told I was gonna get a call back, nothing. Today I went for my check up and to get some skin-tags removed. I was charged $156 when I asked about my other charge for my son I was told they will put in a note to the office manager I was like this has been going on for months and should not take this long to fix. I'm calling my ins Monday to see whats going on. But I'm looking for a new dermatologist as I shouldn't be chasing you on your mistake.