L-Aesthetics Cedar Park

Esthetician was nice and friendly, but unfortunately the results of my facial were not great. I left there with skin that was worse than when I came there. When you splurge on a “feel-good” facial, you hope to leave feeling good, but I left feeling self conscious and with dry, bruised, and eventually scabbed over skin. I have gotten diamond glow facials elsewhere and never had this end result. Hen I reached out about my dissatisfaction, I was told to just hydrate my skin. Hope that they figure out what went wrong here and correct this so it doesn’t happen again to future clients. Unhappy with the result at the price I paid.

If, I could put less than one star, I would! My Complaint Regarding Unacceptable Experience ***WARNING CONSUMERS*** I am writing due to a series of deeply unsatisfactory experiences I have encountered. I have always been transparent about my previous procedures, but my experience with your organization has been the worst by far on multiple levels. Initially, I was advised to purchase a lower-cost package since I use the product more frequently. However, during my first visit, while the service was acceptable, I quickly noticed that the Botox did not last as long as expected, and I found it to be more expensive than usual. During my second visit, the doctor was unavailable, and I was attended to by a physician's assistant who began injecting product into my face without proper consultation. I immediately noticed that the results, particularly with my lips, were not what I had anticipated. I expressed my concerns before leaving, especially regarding my top lip, but was told to wait a few days for the results to settle. Now, a year later, I am still dealing with inconsistent results in my lips. I chose not to return for corrections because I was informed that the costs would be excessively high. To elaborate, the doctor who administered the injections used over 30 additional units compared to my previous experiences, not just a difference of 5 or 10 units. This resulted in a shocking charge of $750+ more than I had reasonably expected. I had clearly communicated my budget before the visit, and I even have a voicemail confirming my concerns about potential overcharging. The situation escalated further when I requested that the office manager adjust the funds based on my initial expectations. Instead of a resolution, I received a demand letter threatening criminal charges and was informed that they would not address my lip concerns without upfront payment. This experience has left me feeling extorted, and I firmly believe that your company does not adhere to ethical practices. I should have been informed about the number of units being injected and given the opportunity to sign off on this. The results have visibly damaged my appearance, and I have a noticeable lump in my lips. I never received confirmation from a doctor regarding the procedures performed. It is unacceptable for any company to treat consumers in this manner. No one has attempted to rectify the situation or take accountability for the mistakes made. Consumers must be informed and consent to the units being injected; charging for excess units without prior agreement is unethical. I am seeking legal representation because I believe my experience warrants serious consideration. This should not happen to anyone, and I cannot endorse a company that operates in such a manner.

Everyone at L-Aesthetics/Cedar Park has been wonderful. The staff and Andi couldn't be kinder. I have detested my deep lip lines for so long...Andi was great to explain with exceptional candor what she thought was best. All dermal fillers are expensive, but I was, very thoughtfully, given options that others never attempted to mention. They were very patient & understanding with my scheduling (a few unexpected cancelations that I absolutely had to make) and then happily and cordially getting me on their calendar quickly, again. They are all truly thoughtful and not the least bit judgemental (I have unfortunately been through that negativity in prior consultations....not here!) I live close to 40 minutes away and happily made the drive...TWICE! I felt very trusting of Andi's advice, knowledge and total understanding. Brie and staff were beautifully accommodating. It has been a welcome experience! Thanks & blessings L Aesthetics!

Andi is great!! She takes the time to explain things thoroughly, gives me options, shows me results and more importantly makes sure I am happy. I was worried with Bailey not coming to Cedar Park anymore (because she's awesome) but Andi is fantastic!! Love this place and all their staff!!

I highly recommend L Aesthetics (Cedar Park)! The entire team was wonderful & made me feel welcome. The office is clean, organized, & inviting. The front desk staff varied by visit, but were all friendly & accommodating. Andi, the PA who provided my treatments, was professional, knowledgeable, & thorough. She walked me through my concerns & options. And for the best part, the results; my face, especially smile lines & frown lines, have improved dramatically!! I look much less tired, brighter, & like my younger self, haha. I will definitely be returning! (Treatments: Botox, Morpheus8, laser hair removal)