U.S. Dermatology Partners Sterling

I have visited at least 2 locations over quite a few years and always rated very favorably. This last visit was a disaster and a disappointment and I would suggest their practices are reviewed for patients. Do not meet with anyone not a Doctor as unlike other practices a PA apparent has little authority. I have 1 visit a year where my blood tests are reviewed and after a quick examination prescriptions are issued. Appointments are made a year ahead I generally send ahead my blood work and I did this time calling twice to ensure they had received tests . Twice this was confirmed. It was 3 months ago and so have been accepted before with that timeframe. While on travel in Europe I received a text my Doctor would be unavailable and I should call to make another appointment. No attempt to provide another Doctor. On my return I was given an appointment with a PA and assuming as with Inova, Va Orthotics and many other practices the PA had the ability to perform similar functions. I came on time and waited 40 minutes before I asked why the delay and told I was the next patient. No attempt by the front desk to keep me informed or by staff. After taking inside where I explained to the script my visit and need, I waited another 15 minutes before the PA showed up. By now I had missed another appointment. I explained why I was there and of course they could not find my test. I of course had brought another copy just for this purpose. I requested written prescriptions as costs are different and I planned to take one each to 2 pharmacies. I was told to wait while the PA called a Doctor for permission. A first for me. After another 12 minute wait the prescriptions. The next day I requested as I always do a copy of my report which either was sent by e mail or via website. I was told I had to drive in to get my copy. Another waste of my time. Again unusual that this appointment was unlike any others . When scheduling next year I made sure it was with a Doctor. Assuming I do not change Doctors.

I had an extremely disappointing experience with Dr. Shaw. From the moment she walked in, it felt like she was more focused on getting through the appointment quickly and collecting her payment than providing any real care or insight. She came across as condescending and was far from friendly. When I asked questions, Dr. Shaw was unable to provide helpful or thorough answers. For example, she recommended Rogaine for my hair loss, something I was unfamiliar with, so I asked for more details. Her response was vague and uninformative—she simply said, “Well, it’s Rogaine,” without explaining how to use it or what to expect from the treatment. Similarly, she suggested two topical treatments for my face but offered no guidance on when to use them or how they would fit into my routine. She didn’t even inquire about the products I’m currently using or take the time to properly examine my skin. This was a complete different experience, I have visited this practice before and saw Michelle Burton, who took the time to carefully assess my skin and listen to my concerns. Unfortunately, Dr. Shaw did not provide the same level of care or attention. I left the appointment with no real answers or useful advice. I paid a $50 copay, along with whatever my insurance will pay, for what felt like a waste of my time. I won’t be returning to see Dr. Shaw and do not recommend her to others.

I went to the Dermatologist because my Primary Care Physician referred me to go to a skin specialist. Dr. Fiona Shaw was a good listener, empathetic, diagnosed the issue, and prescribed me some medications. Stephanie did great prep work before the MD saw me. It was expedient and I left with a great patient experience.

Great experience. Very quick and knowledgeable. Scheduling my follow up was easy as well! I will be using this office from here on out for any Dermatology appointments.

Although I arrived early I didn't see the doctor until 35 minutes after my appointment time. I found Dr Shaw to be warm and kind. Listen to me and I will return.