Tuscan Sun Spa & Salon

This was the first time I went to Tuscan Sun Spa and I will definitely be back. I went for brow sculpting and a tint. The aesthetician was hands down the best that I have ever been to. I highly recommend Hannah for all of your eye brow and skin care needs. The receptionists were so friendly as well and the gift shop is so cute!

Everyone was so welcoming. The massage was amazing and the facial was too. I loved the positive aspirations from the lady doing my facial. While you wait they also offer water and snacks like trail mix and chex mix. For what I paid it was an amazing deal. Stress relief massage, refresh facial, hot tub time, hair treatment and provided lotions, shampoo and body wash! Can't go wrong with a spa day here!

I’ve been going here for years and have always had an amazing experience. However, I was scheduled for a massage today 2/25 at 2pm. This morning, I woke up with a fever and very sore throat and neck. I knew I wouldn’t be able to enjoy a massage, nor did I want to get anyone else sick. I called and asked if I could just move it to another day, not cancel it, just switch days, and Kat said, “no, unfortunately with our same day cancellation policy we will still charge you 50% of the service”. I said , “even if we’re just switching to another day? I’m not wanting to cancel”. She said yes. So I said, actually, I’ll just come in while I’m fevered and actively contagious and get the massage therapist and front desk staff sick then. What an absolute ridiculous policy. Nobody plans on being sick. I’d understand cancelling, but if someone is asking to switch it to another day? Good lord, let them.

Will never go back. 15 minutes before I was supposed to walk in the door, they call to cancel my appt. If I had tried to do that- no matter the excuse- they would have charged my card for a cancellation fee. I was not offered any compensation or credit for my troubles. I was literally sitting in the parking lot when they called. This is the second time they have done this to me. Do not recommend!! Will never go back!!

I had a very disappointing experience with Tuscan Sun Spa & Salon. I initially scheduled an appointment to get my hair done, took time off work, and arrived on time—only to be told that the stylist had left, and I wouldn’t be able to get my service. The front desk staff apologized and put a credit on my account, and I tried to be understanding because things happen. However, when I rescheduled and was about to leave for my second appointment, I received a call informing me that they had to cancel again. This level of disorganization and lack of respect for clients’ time is completely unprofessional. I rearranged my schedule twice, only to have both appointments fall through. I am extremely frustrated and disappointed with the way this was handled. Clients deserve reliability and respect, especially when it comes to managing appointments. I expected much better from Tuscan Sun Spa & Salon. Would not recommend unless they significantly improve their professionalism and customer service.