Alpine Medical Group-North

This is a summary due to googles character limitations. I urge you to read my full review which I have posted a full screen shot of along with the chats between Dr. Evan’s and myself before allowing your children to be seen here. The Forms from Hell - Summary To Ms. Wendy and Dr. Evans, Ms. Wendy, since you dominated the conversation and refused to let me speak, I’m leaving this review to help other patients avoid the challenges I’ve faced with your practice. Dr. Evans, it seems you’ve avoided taking responsibility for your poor time management and mishandling of paperwork. Perhaps the positive reviews have led you to overlook basic patient care responsibilities. For context, both my husband and I are in the military, which meant we were on a temporary schedule until our daughter could start daycare. She was scheduled to begin daycare on December 30, 2024. I submitted the required forms on December 9 and December 11, 2024. On December 27, I contacted the portal as the forms hadn’t been uploaded. The provider apologized, saying they hadn’t been published yet, meaning I had waited 11-13 business days. Frustration grew, as these forms were essential for daycare. On December 28, I followed up, and Dr. Evans guided me to the portal, but I couldn’t locate the forms. I asked for them to be emailed. Still, nothing came through, so I called the office. The receptionist put me on hold, then said she couldn’t find them but would email them once located. On December 30, I received one form. I called the office and was told they had only received one form. I explained that I had submitted all three on December 9 and 11. After more waiting, the receptionist said Dr. Evans must have overlooked them and promised to send the others. I still didn’t receive them, and I expressed frustration on December 31. Dr. Evans then responded with a passive-aggressive message, saying I needed to “understand” that this was the busiest time of the year. But the forms were submitted before the holidays, and it's not my responsibility to manage your time. The attached images show that Dr. Evans claimed to have signed the forms the same day I submitted them—so why the 11-13 day delay? Dr. Evans passed the forms to another doctor who had never seen my daughter. The forms were filled out incorrectly. By January 2, 2025, I received the remaining forms, but the daycare said they were wrong and needed to be redone. The most troubling part is that Alpine shared my daughter’s medical information with a hospital she’s never visited, violating HIPAA. I wasn’t informed, nor did I sign a release of information for my daughters medical information to be shared with that facility. The daycare found this unusual. As of January 23, 2025, my daughter still hasn’t started daycare due to the forms being incorrectly filled out. I’m appalled by the mishandling of basic paperwork, especially considering her serious allergy that requires an EpiPen. On January 17, 2025, I received a letter from Ms. Wendy stating they would no longer see my daughter due to my “extremely rude” behavior. However, I had already terminated Dr. Evans as my daughter’s provider on January 2, making the letter irrelevant. I called Ms. Wendy to discuss the letter, but she was rude, talking over me. She said the letter was a formality. When I asked why it claimed I was rude, she was evasive. She also claimed she’d “heard” I was difficult to work with from the other hospital, but my daughter has NEVER been seen there. She refused to explain further. I told her I would leave a review on BBB and Google. Her response: “You do what you have to do.” I hung up. She claims I was rude, yet she refused to have a cordial conversation. After 46 days (29 days excluding weekends and Holidays) and multiple attempts, the forms still aren’t correct. We’ve had to work with another pediatric office to finish the forms. So, after reviewing the messages with Dr. Evans and considering the mishandling of HIPAA and paperwork, do you think my frustration as a parent is justified?

Very nice and professional Medical Facility. Right from the front desk to the Doctor, everybody was very kind, friendly and compassionate. Dr. Dan Bothwell, was extremely courteous and thorough. He took time in listening to my concerns and did address all my medical conditions. I am very Blessed to finally find a great Physician in Fairbanks after so long and also having terrible bad experiences in the past with other Fairbanks doctors. Glad he chose to serve our Community which is a great Blessing instead of going back to serve Lower 48.

Sarah Evans is absolutely incredible! My normally health care hesitant toddler loved her appointment and is still talking about how much fun she had seeing Sarah. Sarah took the time to let her warm up, asked her questions directly and played games with her to keep her at ease during her exam. When it was time for her flu shot, she and her MA both accompanied us to the lab and used so many distraction techniques, my little one didn’t even feel the shot because she was so excited to be having a bubble dance party. I am so glad we have found a provider who listens to not only the parents, but child as well. Sarah is giving the best pediatric care in Fairbanks. So thankful for her!

Dr.Dan Bothwell was very knowledgeable and put our minds at ease about our 5 year olds ailment. He made sure we went home with everything we needed to be able to help ourselves. They even set up a patient portal for us as we were leaving so that we can submit photos to the medical staff and get feedback instead of having to make a full appointment and go back in. As long as I need family doctors I’ll always be coming back to Alpine Medical.

I see Dr Bothwell at Alpine. He is very kind and really takes my feedback into effect as we discuss my care plan. Very friendly staff at both clinic locations, as well as clean, comfortable exam rooms.