AllSkin Dermatology

Tired of having weird experiences with this subpar cosmetics company. My husband and I have been going here since May 2022 receiving (mostly) Botox treatments. Collectively we’ve given Allskin probably $5-$6K since and consistently had very weird experiences tied back to their management style. They have some gross hierarchy where the staff upstairs is segregated from the lower level staff (literally). Upstairs the staff is stand offish, curt, and will persistently try to upsell you additional services. Downstairs the staff is friendly, nice, and often overwhelmed. Frequently we’ve had to wait long periods of time for our treatments because the staff is booked back to back with no breaks. In any case, downstairs we’ve always received the most attentive and kind care from first Ghazel and now Miriam, which is why we continue to come back despite the scheduling issues and persistent lack of calendar flexibility. I grind my teeth and having recently cracked a tooth and needing a crown, I decided after much research to get Masseter’s tox to solve the issue. I spoke to our regular AllSkin stsff (downstairs) multiple times about how much would be suggested, where the treatment would be applied, etc. I was told that only one physician was available to do masseter’s tox and scheduled the appointment for 3 MONTHS later with Dr. Dunn. When the appointment finally came, I felt rushed when describing my needs and was surprised to hear that I would need so many units for the first treatment (25+) but was told this was the standard. Within the first 24-48 hours I felt relief in my jaw tension but I quickly started to notice my face was COMPLETELY FROZEN from my smile to under my eyes. I could not smile for 3 months. Shortly after realizing the treatment went poorly I called the office and the receptionist (upstairs) informed me that I was not permitted to speak to Dr. Dunn over the phone but that I needed to make an appointment. Mind you I had a follow up masseter’s appointment on the calendar but it was months before my wedding and my husband said “we can’t risk you not being able to smile in our wedding pictures” so I decided to cancel. Having a separate Botox appointment upcoming I told the (downstairs) staff what had happened and immediately the vibe was EEK from the nurses prepping me for my treatment. They implied that upstairs is separate from downstairs and to talk to the other staff. So I went upstairs after my treatment and Dr. Dunn was out of office. So next time I asked again and was sent to a manager who I’ve never seen before named Gibran who’s de-escalation tactics are to just talk in circles repeating what you say without any solutions until you give up and run for the door. Months later (my masseter’s treatment was in November and it is now June) I’m finally receiving feedback that there is “no substantial evidence” that I received a botched treatment. So for your viewing pleasure - the evidence. Before (October/halloween), and clearly after (November/Christmas) botched masseter’s Botox.

I have mobility issues, SO, the stairs were a challenge. The multi-ethnic staff was an absolute pleasure to see. EVERYONE was cordial, friendly, welcoming caring and positive. I apologize that I did not get the name of the staff person who checked me in - very nice with smiles. I gave her and Janleen finger puppets. They brought me joy and I shared it. Jenny came in with smiles and got the job DONE. No muss, no fuss. "Po Thang" - for what she had to see and do, she maybe blind the rest of her life. (I had tags in the "forbidden" zone) She was a good sport. GREAT experience. A very caring over gentleman over saw the management of me getting down the stairs. KUDOS! To Allskin Dermatology. Keep up the good attitudes

I’m frustrated- I waited over 2 months for an appointment and was exactly 10 minutes late because I tried checking in downstairs instead of upstairs first. They gave my appointment away while I was in the building. I’d recommend the office tries to call patients who are 5 min behind before canceling their appt.

I had a horrible interaction with a NP who I saw for peeling skin on my forehead. Within 10 seconds of waking in the room she said, and I quote, "let's try OTC hydrocortisone cream. If that doesn't work, it's probably cancer." EXCUSE ME, WUT? She didn't even look at my skin with a magnifier and her cavalier response to my shock was that we'd "just put some chemo cream on it".  I explained that I'm trying to conceive, about to go on family vacation, etc so this is really scary news and was offered no more context. What's even more concerning, is that this went on over the course of 3 appts with her and she didn't once suggest having a doctor look at it. I went to another clinic with an MD, who prescribed me prescription strength hydrocortisone and it disappeared in a week. Ugh. I'd previously turned a blind eye to the fact that 1) this place is ALWAYS 30+ minutes late and 2) I've had a few sus medspa experiences there. Time to move on!

The All Skin Dermatology team is fantastic! Annie Song and her team were warm and welcoming. You couldn’t ask for a better team!