LaserAway Porter Ranch

I had such a great experience at Laser Away thanks to Masha and Jen! From the moment I walked in, Jen was warm and welcoming, which immediately made me feel at ease. Masha was fantastic in explaining everything thoroughly and making sure I was comfortable throughout the entire process. All the nurses I’ve interacted with have been so sweet, and they really go out of their way to ensure a pleasant experience. Highly recommend this place!

I’ve had such a wonderful experience going in for my laser sessions. All the staff is so welcoming and friendly and greets me by name. I had the pleasure of having Daisy as my nurse for my treatment and she was great. She listened when I pointed out the area I was having most issues with and was really thorough.

If you’re in the valley, this is the superior location. The workers at this location are so friendly, facility is clean, and they always offer coffee or water upon arrival! I appreciate that the front staff and nurses seem happy, it’s a good sign that they enjoy working there. Parking is a breeze (massive plaza lot), and generally there’s not much traffic this far up on the 5/118 like the 101 or 405.

Absolutely amazing experience. I was recommended Daizy and that girl knows what she's doing. With the package I purchased, I was able to come back for a "touch up" appointment, and as happy as I was with my initial appointment, the follow up was even better. Daizy was so amazing, and gave me her honest thoughts/opinions on what she recommended I do, without pressuring me. Highly recommend this place for lip filler, and please request Daizy!!! You won't be disappointed

I usually don’t leave bad reviews—primarily because my time is valuable, and I’m generally easygoing unless an experience is exceptionally poor. The fact that I am taking time to write this review about my experience with LaserAway speaks volumes about how horrible it was. I hope that sharing the story will help others if they’re considering procedures at LaserAway! I had a Thermage at the LaserAway Porter Ranch in Oct. Prior to this appointment, my original booking was canceled last minute without notice or explanation. If a client were to cancel last minute, I’m sure there will be a fee of $50 or more. Yet, when it’s the company canceling, it’s entirely on their terms, free of any accountability! Unfortunately, the rescheduled appointment was even worse. During my Thermage procedure, the nurse attending to me left in the middle of the session—for nearly an hour—to assist another client! I was left alone in the room with grids on my face, waiting for her to return and finish the procedure. The store manager, Lisette, handled the situation poorly. Not only did she fail to manage staff and scheduling but she even suggested the nurse had spent “too much time” with me and prioritized another patient instead. How is this acceptable? I cannot imagine this would happen at anywhere else! Not only was the experience horrible, but zero result. I have had Thermage done before and I see results within 2-3 weeks. This time it was a complete waste of money and time! I feel this is the place just rip off ppl, they put a fake smile on during the operating hours but the end of day counting how much money did they “make”from ppl. Your core is so ugly. Also if you want to talk to a high level manager about your experience you can’t, they have some senior customer specialists to talk to you which is useless and waste of your time! The person I talked to she didn’t care at all about her company’s reputation, despite my repeated efforts to reach her through the company’s internal line, she didn’t even bother to respond for 10 days. Spent your money on somewhere else who really cares about you not just your money, a place is organized and does give you the results for what you paid for!