Schweiger Dermatology Group - New London

The phone staff borderline harass you. I booked a 6:40 appointment on purpose because I work until 5 and I am an hour drive away. While at work, I received a voicemail from the staff around 1pm explaining that they were in the process of moving offices and they wanted to know if i could come in a little earlier for my appointment. The voicemail specifically said that it was okay if I could not come in early and that they would see me at 6:40. As I was working, I could not call them back but they proceeded to call me SEVEN times in the span of a few hours while I was working and while I was driving the hour it takes me to get to the office. Some of these calls were only a few minutes apart. I’m including screenshots with time stamps. Aside from basically harassing me all day, the staff were not respectful of my preferred name that I inputted into their forms and the provider actually called me by a name that was similar to but not my legal name so I can only assume she didn’t really look at my chart before coming in. Overall, just a really annoying experience.

The office staff are so sweet. Very calm, reassuring energy. Katie Farnsworth was amazing. She is very knowledgeable and was able to give me important information in an easy-to-understand way. I didn’t feel rushed through the appointment at all. She answered ALL of my questions and was very attentive. Katie has somehow made me look forward to our next appointment even though I’ll get injections in my scalp! Truly wonderful.

I’ve been a patient of Dr Miller for many years. She and her staff have always treated me in a professional, and courteous manner. No issues whatsoever with scheduling of appointments, reminders, waiting time, medical treatment or billing.

I arrived for my appointment a few minutes early, checked in and was escorted to a room. After I answered a few questions, The attendant left and said the doctor would be in shortly. I waited for a full hour and no one came in. I went out into the hallway to find out what was going on and was told that there was an emergency and the dermatologist was not available. Nobody bothered to tell me that. Very unprofessional. I left and will consider whether I want to make another appointment or not.

Kind polite Staff including very Respectful of whatever condition patient may have! Doctor Miller is extremely professional, SMART, knowledgeable of many dermatology medical conditions! She has been my dermatologist for years thankful to have her as my doctor.