Lavish Wellness & Aesthetics

A Mixed Experience at Lavish Wellness & Aesthetics Lavish Wellness & Aesthetics offers a beautifully curated environment with a welcoming and friendly staff, which initially set a promising tone for my visit. However, despite having a scheduled appointment, I waited for an hour before being seen—a significant inconvenience that detracted from the overall experience. While I understand that occasional delays happen in any service-based industry, such an extended wait time with an appointment raises concerns about efficiency and time management. A more structured scheduling system or improved communication regarding wait times would greatly enhance the client experience. If prompt service becomes a priority, Lavish Wellness has the potential to be a top-tier destination. Until then, I’d advise future clients to prepare for possible delays, even with a confirmed appointment. I wanted to wait until after a few appointments before leaving a review because I understand that things happen and establishments get busy, but this has been my experience not once, but twice. Consistency in service is key, and unfortunately, the long wait times have made it difficult to fully enjoy the otherwise great atmosphere and staff. I hope to see improvements in the future. It’s 10:22am an hour and 7 minutes after my appointment time btw.

The facility is clean and smells amazing, I called because I was running a few moments late and the receptionist was very polite. When I arrived everyone was very warm and welcoming. Natasha took care of me and preformed my vitals, she was quick and efficient. Ms.Cassandra was my provider for the day, she was excellent! She explained everything to me and made me feel extremely comfortable and at ease! I look forward to being a patient at Lavish Wellness and Aesthetics.

Highly recommend Lavish! Dr. Taylor is wonderful, calming, kind and takes her time. She even rearranged her schedule to accommodate me getting a last minute procedure. I will definitely be back.

Extremely poor customer service. My first appointment (a consultation) went wellI. I did have to wait 25 minutes from my appointment time before being seen. My second appointment I had booked a facial along with an IV and a weight loss shot. First, they charged me before receiving any services. An uncommon practice. Then I waited over 30 minutes before asking, when will my appointment begin? They apologized saying they were short staffed. Five minutes later, I was informed they were getting my facial ready. Ten minutes later, I was taken back to receive my weight loss shot. The chair was sticky causing it to be uncomfortable. After the shot the women said "have a nice day". I informed her I was suppose to receive a facial and IV. She stumbled with her words and said I could return to the relaxation room. After waiting another 10 minutes I decided to go to the front desk to cancel my remaining treatments. It had been an hour since my original appointment time. I was informed they will submit a refund and I will receive an email. I asked for documentation that I had not received the other 2 services. The women said she would speak with the office manager. Across the room, the office manager asked for my name. After answering I walked over to speak with him. He again repeating I will receive an email. I again asked for documentation that I had not received the services. He repeated "You will receive an email". I then informed him, I will dispute the charge with my credit card company. He replied "Do what you need to do". The long wait and poor customer service means I will never return.

Thanks alot to Danielle for helping me overcome my fear and thought of Laser treatment. Absolutely less painful than I thought. Thanks for your patience and time. Thanks to Miss Taylor and the rest of the team for warm and sweet reception. I recommend this place... it's the best 👌 👌👌❤️❤️❤️