Urban Sanctuary Spa

I had the most amazing facial and neck massage by Kat! After my facial, she Explained the products she used and what they did as well as listened to my concerns about my skin and made other recommendations. She did all this without being pushy about buying the products. I am looking forward to booking another facial in the future with Kat. Also, I would recommend this location on Jordan Drive over the other location for massages. I love my masseuse’s at both places, but at the location on Chase Street if I am booked on the main floor, I can sometimes hear the people upstairs squeaking and moving around, which is not very relaxing when you’re trying to have a facial. The setting is really neat because it’s an old church, but it is kind of noisy at times during the massages.

Everyone here at Urban Sanctuary Spa was amazing! My Groomsmen and I came by for a a few sauna sessions before my wedding and they were so nice and made us feel so welcome (even though we were late they still made it work ◡̈)! If you need to feel relaxed and welcome, this is your spot!

Great massage with Patricia for a walk in! She really sorted out my back I had so much pain going in and felt a million times better afterwards. Highly recommended!

I went to urban sanctuary today and got a Swedish deep tissue massage done by Ms. Patricia. Let me tell y’all folks, I have gone to urban sanctuary for years here and there. The massages are always good but today Ms. Patricia set the standard exceptionally higher. When I get future massages I am going to schedule with Ms. Patricia. The front desk receptionist Ms. Zoey has exceptional customer service skills. I am not throwing any negative vibes but I really like the new location better than the one on chase. To the owners of urban sanctuary thank you for hiring exceptional staff. Finally thank you for letting your customers experience a world class service.

The only reason this is even getting a 1 star is because the massage was great. The front of desk staff lack any mathematical sense as I was given the wrong price all 3 times I called this location for a couples massage. I was told the total is $110 plus a couples upcharge of $10. she stated the total was $120 for the couples massage. So when we finish and got ready to pay she states $240. THEN mentions it's $120 a person... which she NEVER one mentioned per person when I called to book. If that was the case over the phone she would had said $240 total not $120 total for the 1 hr. I HAVE BEEN ROBBED BY THIS PLACE! I will never be coming back because of this illegal action and I most likely will be sueing for false advertising and robbery.. they wouldn't allow us to leave until we paid the total and I'm APPALLED. Don't go here!