Sun Valley Skin Center

If I could give this practice a negative rating, I would. I hoped to be a new patient but I was refused treatment by Katy Jones, PA, and the practice manager. Ms. Jones told me that I was hostile. I didn't want my photo in their database. Apparently, that's a hostile act. She ended every statement with "okay". I said it isn't okay. If you weren't going to see me, then you should have called me instead of wasting my time. Ms. Jones looked as though she was fresh out of school. I guess that's what is taught these days. Process over healthcare. The practice manager had his panties in a bunch because I requested that he book the appointment and I would bring my patient records before then. I said could we do the two tasks in parallel instead of sequential. By his demeanor, I could tell that he was so ticked that I would not comply. (And I'm hostile!) I will send a letter to the doctor about this situation. Doctors and their staff should prioritize healthcare over process. Seems that isn't the case these days.

I have been going here for several years now. As a practice, they have been incredibly responsive, prompt and respectful. If your appointment is at 10 am, they see you at 10 am. Dr. Borton I trust implicitly -- she is professional and thorough and reassuring. I cannot relate to comments suggesting any pressure for procedures (and not b/c I have flawless skin!). I recommend Dr. Borton to everyone.

Dr. Borton Is the best dermatologist I have ever come across. I have struggled with acne all my life, and she is the only doctor to cure my skin. Her staff is amazing and I always feel so welcomed when I arrive there.

Berates her patients. I guess I've managed to escape this side of her until last week, but listen to the other negative reviews. She made me cry after a misunderstanding for the purpose of my 6 month follow up appointment. If you question her, she becomes extremely agitated and aggressive. I will never go back. Horrible patient care, she lacks empathy entirely if you do not follow exactly what she demands. Do not question, do not advocate for yourself. If you are fine with this, you are a great fit to see Dr.Borton.

I was a patient of Dr. Borden for 14 years. 2008 until January 2022. 14 years. I've had at least 13 atypical moles removed during that time and regular visits/ skin checks. In December 2021 I was contacted by office staff that there was a problem with an insurance claim and that I owed a balance of about $120. Shortly after that news, I had a serious medical emergency with one of my kids. Yes, I forgot about this bill, that's on me. The bill went to collections and I paid the bill in full the beginning of February. I just tried scheduling my annual skin check and was informed that I was "dismissed" from the practice as a result of the collections action. 14 years with them. And they "dismissed" me over $120 because it was a little late. They clearly don't care about their patients. They care about their $$$$. I switched to Treasure Valley Dermatology. My experience with them was stellar. Very professional - their office staff are amzing. Zero problems with insurance and payments. The same procedure cost was also about 25% less (before insurance). And lab results were in with 24 hours, instead of a week.