Ulta Beauty

Makayla and Rachael took such great care of me tonight. They were friendly attentive and very personable. It felt good to walk in there and feel like I was not a bother to them. Shakira be proud of those ladies👏🏽

Had wonderful shopping and Salon experience. Floor staff very helpful and attentive. And our first Salon appointment was great. Logan was kind and had patience with my daughter throughout the entire service. My daughter's hair style was beautiful.

They are so helpful and knowledgeable about their products. I asked for a brush for thin hair. I lose some every day. The brush simply glides through my hair, tangles and all.

I am extremely disappointed. I have NEVER had issues at this location before, but my recent experience was unlike anything I've experienced. On May 11th, 2024 I entered the store with two of my friends to browse. We were welcomed, and asked if we needed any help. We said no, and everything seemed completely normal. That was until we met Chloe. Chloe began questioning us, asking if we needed anything. Mind you, we had repeatedly answered no to her inquiries. But again, me and my friends detected no malicious intent. However, as we strolled the aisles, we realized that Chloe was following us. We was taken aback by this behaviour, and none of us could believe it. We thought perhaps we were in her way, so we decided to let her do her employee business. Thats when we realized she was still behind us. That's when it clicked, she thought we were stealing. Me and my girls were MORTIFIED. This unprofessional behavior left us feeling embarrassed and frankly targeted. We immediately felt unwelcome, so we decided to cut our trip short. I was the only of my friends that was purchasing anything, but they stood in line with me. There were two registers open, and we were next in line. And just as we thought we had lost Chloe, we hear a grating voice. She says "I can ring you up here." I could not believe she was serious. She decided to open a WHOLE NEW register just to check me out. There was a customer who needed help finding lipstick, and instead of helping her she sent ANOTHER employee to help. She checks me out, and we think that this situation is finally over. Then, as we are walking out we hear footsteps. Loud, heavy, menacing footsteps. This woman took it upon herself to WALK US OUT of the store. It was humiliating. Whatever she was insinuating is FAR from the truth. We have never, ever stolen i'm our lives. This behavior is rude, unprofessional, and inappropriate. I don't know what world we live in where it is appropriate to STALK three teenaged girls in a store, but it is not one that I wish to live in. I can’t imagine I’ll be back at this location anytime in the future.

I went on Black Friday weekend. It was very busy. Yes they had several employees on the floor but I was approached several times by different people asking if I needed help. But when I actually needed help getting perfume from the locked cabinet. I had to approach an employee to get help. Who seemed to rush me when I was trying to decide what size bottle to purchase. She never offered me to sample it either. Mind you this perfume cost between 100 to 200 dollars a bottle. After I decided on my size. She took the bottle and told me that she would have it for me when I checked out. But about 10 minutes later when I went to the counter to check out. They couldn't find were she had put it. Come to find out the lady that had helped me out with the perfume originally was the store manager. And she was up at the counter to. Acting just as unconcerned as the rest of her employees. In my opinion, I dont think she ever placed it behind the counter. Because one she thought that I was never going to purchase it . Or two their customer service is terrible. It was only after I said that I would go purchase the perfume at a another store. That the manager offered to go get me another bottle from the locked cabinet. I will not be purchasing anything from Ulta again. I feel like I was discriminated against. And this isn't the first time. But it will be the last. Thanks .