Berkshire Medical Center

I was recently admitted to BMC with a collapsed lung and my stay was supremely comfortable because of the staff despite the traumatic experience. Everyone I met was wonderful, from Deja in the ER to all the wonderful nurses (Yvette, Rachel, Renee, Trinity, Holly, Sue, Christian, Ashley, sorry if I’m forgetting anyone as it was foggy times) to the night staff (De, the gentleman from New Orleans, etc), and of course my surgical team! Too many people to name, which is amazing. Also, the food was really good, which I didn’t expect! To be honest, I’ve been on worse vacations. However, most importantly I was helped and cared for when I needed it most. This is a team you can be confident in.

Went to the emergency room by ambulance for illness. Found out it was covid. ER was absolutely amazing!!! But the staff on the second floor which is where I was admitted to, was the worst nightmare. I'm hypoglycemic, and was supposed to get an IV for fluids..requested food several times, nothing was done. UNTIL I said I was leaving. Then all of a sudden 4 nurses wanted to calm me down to stay.. I was laying in the bed for three hours, with no water offered, no food, when I asked, no thing done. So I left. Filing a complaint because of negative care I received on the second floor!!!!!! All they cared about was the paper they MADE me sign before I left, just to cover their buttons.

The WORST medical care is at BMC Emergency Department. Totally unacceptable to have an elderly woman come in with a huge gash on her head from falling and you make her wait for 8 hours without a nurse coming to look at it and clean it. She could have had bleeding in her brain and the doctor who fianlly saw her couldnt believe a nurse didnt clean it for her. When we asked a nurse to look at it she said oh its fine. Really? Then why did the doctor put 6 staples in her head?! HORRIBLE SERVICE. Its not that they are busy or short-staffed, its nurses neglecting patients.

If I could give NO STARS I would. The communication between dr.s suck. They all have their own agenda and no one tells the other what is being done, or needs to be done and why! I’ve been tryn to get my Dad discharged for over a week! And they couldn’t simply tell us what needs to be done before he can be discharged. NO confidence that any of the dr.s at BMC knows how to communicate properly.

Just returned from having blood taken at the BMC Lab...Judy, at the desk, and Maria, the phlebotomist, were GREAT! Thanks for alleviating my terror of needles today.