Advanced Dermatology & Cosmetic Institute P.A.

They have significantly declined in the past year. I’ve been a patient for about 20 years, almost always seeing Denise Barnhardt, who has consistently been excellent. However, my recent experiences have been disappointing. Last year, I requested a prescription retinol via their patient portal and was initially told I needed to make an appointment. After questioning this necessity, they eventually agreed to provide it without an appointment. It made me feel they didn't want to handle my request, they didn't care what my request was, and they just wanted money. The next issue arose when I moved and needed a referral to my new doctor. They informed me that I had to either come in person or receive a release form by mail or fax. It’s confusing that they don’t have an electronic option for this, given the need to provide my medical information. After two phone calls, the second of which involved a very rude front desk staff member, I finally received the form by mail, signed it, and returned it. A week later, I called to check on the status and request a refill for my retinol cream. The same rude woman informed me that I couldn't have a refill since it had been 13 months since my last visit. I explained my situation and the delay in processing my release papers. She claimed they never received my paperwork. When I asked for a temporary refill and guidance on ensuring my paperwork wouldn’t be lost again, she responded with, “How should I know?” It’s clear that this staff member is unhappy, but her unprofessionalism and lack of assistance are unacceptable. Its too bad they have a few people employed that are bringing their service way down.

So far, I have only bought skincare products and makeup. Amy has been wonderfully patient and helpful explaining what might be best for me and helping me pick out products.

Great and prompt service with wonderful bed side manners. Melisa is wonderful. Thanks.

My girls and I have been seeing Dr Briden, Denise Barnhardt and Mellissa Waterman for years. Every experience has been positive. Everyone from reception, nursing, doctor/PA professionals have been kind, knowledgeable, helpful and competent! We have always been treated with compassion and respect. If I ever do wait to see someone, I know they are taking the necessary time and care with other patients. I also work but schedule enough time for a thorough visit. I never feel rushed. I have received reminder calls and texts which is extremely helpful and also lets me know they are expecting me at my appt time. I love everyone at this office and would not go anywhere else unless I moved out of state.

I had a rescheduled appointment at their Shakopee site today. They called me the day before the appointment and said there was a conflict in her schedule and rescheduled me for 8:30 this morning. I waited for an hour and the doctor still had not arrived at the facility. I mention how unprofessional that was to the staff. They were very sympathetic and kind so 5 stars to them. Denise Barnhardt PA heard what was going on and fit me in her schedule immediately. I would give her 5 stars. I guess I'd say the only downfall is Doctor Briden does not put her patients first or so it seems