Las Vegas Skin & Cancer Summerlin

My experience was a little chaotic initially. I scheduled an appointment about two weeks in advance. However, my appointment was cancelled and rescheduled within 15 minutes of my appointment time via phone call and redirected across town to a different office. Maybe there was some internal miscommunication and misunderstanding about my appointment. Although there was a good explanation for this, it would have been great to have a "heads up" about the situation well before I arrived to your facility. Nevertheless, your clinical network handled this issue with charisma and class. I received a well-deserved and sincere apology. Then I was assigned the same day to Dr. Stevens, who was very kind and considerate to my issues. He and his support staff were very personable and seemed genuinely concerned about my concerns. As a person who have met an extensive amout of various people through my travels, I can say that the atmosphere at the facility was very comfortable and accomodating to a concerned patient. Even though we (your professionals vs myself) were from different societal groups, it always seemed like a professional doctor-patient relationship. I truly believe that my misunderstanding was an honest mistake, thus I look forward to visiting Dr. Stevens and his support staff at his new location.

I got an appointment within 24 hours. Parking was very difficult and it wasn’t clear which building I needed to enter. The staff was very helpful and professional. Jackie was friendly, efficient and thorough with questions and paperwork. Dr. Cottrell was very attentive and provided me with helpful advice.

Very good, everything was perfect. Was able to get an appointment in two days. That is very fast. The people at the office were all nice and very helpful. In and out in about 35 minutes, again very fast. Better parking would of been nice. Drove around the parking lot 3 times before I could find a place to park. Everything else was top notch.

There was a very long wait from signing in to seeing the doctor. I didn't talk to anyone at the check in desk, but would have appreciated some kind of acknowledgement that they knew I was there. The doctor and her staff were very nice and took care of me once I was called in.

I recently had a removal procedure done and some concerns about my healing process. I called the office and explained my reason for the call. I was then transferred to the triage department for further assistance. They were very helpful and agreed to get me in that same day for a consultation. Very pleased with their response to my request and for the examination of my wound. Thanks to all the staff and Doctors! 😊