Natural Image Skin Center

I have been at this practice since I am 15 years old. It is now 7 years later and I have loved the entire team. They have completely helped with my confidence. I was struggling with acne throughout my teens and now early twenties again. I have been seeing Meghan the aesthetician since September of 2024 and my skin has never been better! I cannot put into words how happy I am with the results. I am so glad I made the choice to start working with her. I have trusted the team there time and time again and I have never been disappointed. I highly recommend this whole practice!

Horrible!! When you call you get voice mail, and no one calls you back. The last three visits I had, I had to drive to their office and make the appointments in person. I tried to call to get a refill on a prescription last week and placed 2 calls in. Guess what, no call back. So, I went down there and asked for a refill to be sent to a particular pharmacy. It was not sent in, so I went back to the office the following day and this time I attached a note twice the size of the bottle requesting a refill. That wasn't sent in either. So, the next day, for a third time, I went back and kicked up some dust (that worked) hoping I'll get some results. That triggered an office supervisor who raised her voice finger pointing and threatened me by saying she was a supervisor and that she can have me discharged. That supervisor is the one who is responsible for the phone system. Not sure why she felt that was important to say. She offered no help to work with her staff to resolve my issue. Finally, an Office Manager came out and assured me it will get done. I'm looking for a new Dermo now. I highly doubt the doctors are aware of the depth of these issues.

The Physicians assistant is young and does not know how to handle senior citizens. Dr. Bratman, actually not a doctor, we found out upon arrival, needs to take some classes on dealing with the elderly. The waiting room was mainly teens with acne so perhaps not a lot of experience.

Staff is very professional & personable. MPA Kelly & Tammy very patient oriented & friendly. Certainly recommend this practice

The only reason I'm giving them one star is because of the office staff. They're not helpful nor can you ever speak to someone directly as they don't answer the phone. They have you leave a message for which no one ever responds. It's a shame because Dr. Nervi and Dr. Cristin Kelly are very good. But I'll never go to them again due to the office staff.