North Carolina Center for Dermatology

Just terrible prescription service. My insurance covers all my medication but the clinic refuses to help me with prior authorization using the physical form but their electronic system has issues communicating with my insurance. My insurance never had any issues with any other clinics' system before. Due to the 3-week-back-and-forth delay, my skin has got worse and still have no medications. If you want your skin to get worse then avoid here at all costs!!!!

Great service, literally healed acne. My skin has never looked better. I’ve suffered from acne my entire life and at the beginning of my 20’s my acne went from occasional breakouts to cystic acne. Dr. Scales was the first Doctor to really listen to my concerns and prescribe appropriate medication to treat my skin. I really appreciated how he was willing to go through trial and error until we found a solution. Finally I can experience the skin I always dreamed of having. I am truly grateful.

I've been a patient of Dr. Jeffrey Scales for about six months now and he is outstanding. What a like most about him is his ability to listen, answer questions and provide explanations. Not only is he knowledgeable from the medical perspective, but he is also familiar with health insurance utilization review. He's a great physician and I highly recommend him. The front desk/check out staff are not so great. I would describe them as unfriendly, occupied, and unprofessional. Good news is that I go for Dr. Scales and not them so this doesn't bother me. Overall, I do believe the office can improve their technology. Maybe send out email reminders of appointments, email the COVID questionnaire prior to the session, email the patient demographics forms, etc. Again, I recommend Dr. Scales, he is a remarkable dermatologist. Update: I’ve been a patient of Dr. Scales for a few years now and the wait time past your scheduled appointment time is absurd. Example: if your appointment is scheduled for 9am, you’re going to spend at LEAST 30 minutes waiting for Dr. Scales. Sometimes the wait time can be much longer than 30 minutes. It is insane.

Dr. Jeffrey Scales, I went for a visit on Dec. 11th, looking to get treatments for my hair. He didn't seem to be interested in helping me. I was referred to him from my PCP. I went in with concerns about my hair not growing. He did give me details and looked at my hair. But didn't seem to want to help me out. He gave me another number to another dermatologist in Charlotte. I won't be returning again and not spend any money going forward to this office in Durham. I'm very disappointed because I was told he was a good specialist and would help me out with treatments. It's hard trying to find an African American Dermatologist for African American hair. He only gave me a brochure of the Nutrafol for hair growth. But I had already looked into this brand prior to going to see him about my hair. Oh well, I guess he helps who he wants to help. I will not be returning in the future.

Someone always has an attitude about something or bad bedside manners during both appointments and phone calls. There is also a lapse in communication between the office and the pharmacy- I have to wait two weeks to find out they sent the prescription to the wrong pharmacy. Not a very warm or welcoming environment- makes me feel incredibly uncomfrotable as a patient.