Rejuvenate Austin

***UPDATED REVIEW*** Changing my review to 5 stars - pretty soon after I left my first review the business reached out and offered my a free facial. I did the Hydrafacial with Bre and it was amazing - a really solid service and she was really good with my face and needs. This med spa is definitely more results driven than fluff, so if you want that, definitely go here. If you want more relaxation type services, then a fancier spa will be the one you want. ***************** A little bit disappointed with the facial I received. I got the fire and ice facial and paid $160 + tip for what felt like 30 mins or less of a facial. The esthetician SUPER nice don’t get me wrong, but like all she did was put two masks on for maybe 2 mins and then like rub a few serums on my face. It didn’t really feel relaxing at all and I didn’t even get extractions or any kind of facial steamer or like décolleté area massaged like most other facial places do. I feel like for such a quick facial it should be cheaper or they should do more. There were also 3 receptionists sitting at the desk and not gonna lie it felt super intimidating to check-in and check-out - like it didn’t feel super warm or anything.

I've been going to Rejuvenate Austin for 2 years now. They've always had beautiful offices, great offerings, and an incredible/friendly staff. But, their unbelievable customer service is what drove me to leave this review. I didn't have the desired results from a recent treatment, and the team reached out immediately and helped to rectify the issue. I'm beyond impressed with their response, and they have gained a customer for life. Huge shout-out to my practitioner, Dana, for always doing an incredible job! Looking forward to using some of Rejuvenate's other services.

Wonderful experience! Beautiful interior and convenient location. Dana was so kind and made sure I was comfortable during the treatment. She thoroughly answered my questions before and after, and was very attentive to me the entire time. I would highly recommend Rejuvenate Austin and look forward to my next appointment!

I've been a patient of Dr. Dana at Rejuvenate Austin for 10 years, and I trust her immensely. Not only is she incredibly knowledgeable as a NP, but her approach is refreshingly thoughtful. Dr. Dana is patient and truly listens to your needs, crafting a personalized treatment plan that enhances your natural beauty without ever going overboard. Her bedside manner is unmatched—she makes you feel heard and cared for. What sets her apart is her focus on long-term skin health, like stimulating collagen production, rather than just offering the quickest or easiest fix. I'm excited to try the salmon facial soon, and I’m grateful for her forward-thinking expertise in skin rejuvenation. Rejuvenate Austin is where the future of skincare is happening! So grateful for Dr. Dana and the rest of the Rejuvenate team!

I had been a loyal client of Kalologie Medspa for over three years, paying a $99/month membership where unused funds rolled over as credits. When Kalologie unexpectedly shut down, they sent an email stating that Rejuvenate Austin had “taken over the practice” and that all memberships and credits would transfer. However, when I reached out to Rejuvenate, I quickly learned that this was not the case. Instead, I was told that Rejuvenate did not acquire Kalologie but was simply doing them “a favor” by allowing former clients to use their credits under new restrictions ($100/month max). This was a stark contrast to how the transition was framed in Kalologie’s email. When I asked about a refund due to the change in terms, I was told no because, again, they were doing Kalologie “a favor.” Trying to clarify this confusing situation, I spoke with their staff, who admitted they were new and couldn’t fully explain it. When I followed up for more clarity, I received a text from their office manager, Bre, informing me that they would not allow me to visit their office because my questions were deemed “hostile.” To be clear, I was simply trying to understand why I could not access the funds I had accumulated over years as a paying customer. Unfortunately, instead of handling the situation with transparency and professionalism, Rejuvenate chose to dismiss a potential long-term client for asking reasonable questions. If you value clear communication, ethical business practices, and quality customer service, I’d recommend looking elsewhere.