Benton City Clinic | Prosser Memorial Health

Update on Review If I could give a negative 5 stars I would. Not for the Drs but for office staff. I have been sent a letter stating my continuing rude behavior to staff and my online harassment is grounds to terminate care. The letter came after posting the review below. I have never been rude to staff there! Ever! I have attached my chart note from this day of my last appointment. My Dr states I was a pleasant patient. I think they did this because I told their office manager I have been tracking the mis scheduling, canceling appointments and poor billing practices to file a complaint with Medicare and my United Healthcare. It's a CYA for bad office management. Considering the Cheif Communications Officer even reached out to me, stated she was going to call me and did not follow through on contact. I am pretty confident that this move is to avoid conflict with insurance companies. Additionally they had me banned from the Benton City FB group. That is very interesting because the amount of support on that page was overwhelming. I had asked if anyone else was having this issue and over 20 people said yes. Many said they left the clinic and are driving to Prosser. Everything people are saying about this office front desk staff is true. Everything they are saying about billing is accurate. The Physicans are amazing. They don't stay long though and I don't blame them. Luckily I had already started looking for another Dr and scheduled an appt. I have been a patient here for over 2 years. I have had appointments cancelled over 20x. I have been told to come in for illness at least 2x only to arrive to be told my appt is at another office. And dont get remotely upset when they mis schedule, they act like you have attacked them. I read the other reviews, that front desk staff is awful. They dont listen when you call in and after getting treated horribly every single time, people are going to get angry. I like my physician but the administration is sub par. I am on a fixed income and applied for charity in March. Was told in April I don't need f8nacial assistance due to Medicaid covering what Medicare won't. I dont have Medicaid coverage and tried to explain this. Well once again they did not listen and in May got a collections notice. Have tried to call repeatedly to get this rectified. Finally got someone on the phone who said they needed more info and didnt process the assistance application. They said they sent me a letter. No they didn't. I use my chart and send messages. They could of easily used my chart or sent an email. I understand now why the Drs don't stay here. My Dr says in my chart I have always been a pleasant patient. For me to finally get upset about poor scheduling after 20x says something. Be cautious when coming here and stay on top of your billing.

I care for my elderly mother and this clinic has been a godsend to us. From the extremely patient and friendly front desk staff to the clinicians, I've been nothing but impressed by the level of care and professionalism. There is a lab on site for easy lab work & the communication between the clinic and Prosser Hospital is seamless. We rarely have to wait long to be seen, especially with E-Check In. Above all, I greatly appreciate the patience & empathy shown by the entire staff. I know ailing elderly folk can be a lot to handle but you all do it so well. THANK YOU! Please keep up the excellent work.

I made my initial appointment approximately a month ago. I was supposed to be originally seen on May 30th. Unfortunately my doctor is out sick and had to reschedule for the following Friday which would have been today June 7th. I've been receiving repeated appointment confirmation phone calls. At no point have I received a phone call from an actual human being stating to me that my doctor is still out sick and I would end up wasting half a tank of gas to get to this appointment today. I arrived to find my doctor is not there, I do hope they feel better, but I am extremely disappointed on behalf of the staff that did not notify me. My phone number is correct on file. I did confirm that. At no point did I receive any phone call explaining to me that my appointment needed to be rescheduled. And to make matters worse there's no other doctor there that can see me for the matter that I needed today. So I now have to wait an additional three weeks? I find that completely unacceptable. I will be on the hunt for a new doctor that will suit my needs better than this.

I unfortunately am looking at switching to another doctors network entirely. The amount of disrespect, unprofessionalism and blatant lies the doctors and receptionists give is unlike anything I've seen before. It is impossible to get ahold of anyone who knows anything on top of that. I have not seen original primary care physician with this clinic, Jessica Luther, in years due to her mistreatment. I would list my symptoms and she would schedule pretty much the same exact blood work time after time again and tell me that I was fine and run me through the base vitamin supplement(s) over and over again. On top of that(and what was the final straw) was seeing in my patient notes that she had called me paranoid for asking for a different set of tests and a referral. Extreme lack of professionalism and blatant lack of care for their patients at this clinic.

Reading some of other reviews is shocking! I am giving the clinic 5 stars all the way from the front desk making appointments, the medical assistants checking me in and collecting info, the lab, the nurses, and especially my dr Suzanne Staudinger. They are each and every one professional, positive, supportive and very knowledgeable. I always get a quick response and follow up from tests. I am so happy I found their clinic.