Pacific Northwest Dermatology

Chelsea Fairley has renewed my trust in dermatologists. She has been kind, respectful and caring and trusts my experiences with my skin and takes that into consideration with my treatment. The exam and discussions were through and thoughtful. They were able to see me sooner than anyone else near me. The only thing I wasn’t a fan of was the online scheduler. I had to select 3 times/dates before I locked one in. I kept getting notices that the times I picked were no longer available.

Unhelpful. They aren't able to give me a rough estimate on a common cyst removal procedure until I pay for a consultation. I'm not paying for a consultation without knowing if being able to afford a removal is even a possibility. In my experience, medical facilities that are reluctant to help with estimating costs up front are also shady when it comes to billing and tend to have more surprise charges. No thank you!

I can recommend this place to my friends, all the staffs are well mannered and very approachable. The doctors are well knowledgeable and thorough.

I recently had an experience with Dr. Andy Pace's office that I feel compelled to share. My coworker recommended I get a mole on my face checked and suggested Dr. Andy Pace. Recognizing the potential seriousness of a changing mole, I decided to follow through with the recommendation. However, the journey to actually see Dr. Pace was fraught with frustration. I first contacted the office on 4/18/24 and left a message detailing my concern. No response. I called again on 4/23/24 and 4/24/24, each time unable to get ahold of anyone and receiving no reply. Finally, on 4/25/24, I spoke to a staff member named Jessica, who scheduled me for an appointment with Dr. Andy Pace on 7/3/24 at 9:40 AM. Despite the long wait, I accepted the slot, eager to get a professional opinion. I made it clear I wanted to see Dr. Andy Pace only. This morning, after hearing from Sandy at the clinic that there was an opening with Dr. Andy today, I called back to secure it, but the appointment was not available. Jessica then said there was an opening tomorrow and confirmed an appointment for the next day at 9 AM, leading me to believe it was with Dr. Pace. However, later that afternoon, I received a message stating my appointment had been switched to Dr. Pace's physician assistant. I was confused. When I called to address the mix-up, Jessica informed me Dr. Pace was fully booked and my original appointment was no longer available. She did not explain why I was switched over to Dr. Pace's physician assistant. I was furious and I requested to speak to a manager, who insisted there was no note about my preference to see Dr. Pace, despite my clear communication during the initial scheduling. The manager almost claimed it was my fault, repeatedly stating there was no note about my preference for Dr. Pace. I argued that I made it clear I wanted to see him and that’s why I was willing to wait for over two months. She did not explain why I was switched to Dr. Pace's physician assistant either and kept saying there was no note about my preference. The manager suggested I could be put on a waiting list, but as a full-time employee, I can't afford to take time off for an uncertain appointment. The entire ordeal, including being on hold for over 40 minutes, was incredibly frustrating. In the end, I decided to seek care elsewhere. Reading other reviews, it seems my experience is not unique. I hope my review helps others to be aware of the scheduling and communication issues at Dr. Andy Pace's office. If you value timely and clear communication, you might want to consider other options. Funny thing though is that I just received an appointment reminder for tomorrow, which is ironic since I already informed the manager I would be going elsewhere. No thanks.

The office staff is very professional and have you in quickly. They really listen to your concerns. The PA Adam was fantastic.