Detour Salon & Style

Worst experience of my life. I was quoted 200-250 but was told she couldn’t imagine it being more than 200. I put $200 on my budget (this is already way more than I pay with my regular girl) and I had longer hair. I told her I wanted the whole head lightened and the roots brought up. She said she was gonna leave some pieces and I again said I wanted the whole thing like I previously had done. I then got confused at what she was saying but I had showed a picture on my phone and we seemed to be on the same page. Midway through I was told that it was going to be a bit more and asked if I wanted to continue… I had half my head with bleach?? What do I say no and walk out like that?? At the end I went to pay and with the lowest tip I could add my total was $420!!!!! This is not okay or reasonable AT ALL. I would have never went there if they were honest about pricing. I felt like it was a trap. I have many friends who do hair who could not believe I was charged that much nd how bad it looks. Not to mention I did not get what I asked for and my hair cut very short. On top of all of that they had done a test strand and cut a chunk out of the top of my head (pictures posted) when talking with JB I am shocked at how terrible she was. I explained to her as a single mom it was not okay for them to quote me one price and charge way more. She responded that my financial issues were not her problem and acted like I was lying about being quoted. Then said that my hair was so much because I demanded the whole thing lightened but as you will see it’s not even close to the whole thing. She had the nerve to say if I wanted it fixed I would have to pay MORE. Terrible terrible management and not nice at all. Reading other reviews she also did the manipulation to me saying I was happy with the hair.. yes it looks good from far but up close it looks terrible and for what I paid I should have gotten what I asked for at minimum. I just can’t even explain how terrible this experience was and I feel bad for the stylist because if she treats her customers like this I can’t imagine how they are treated. Also funny because she said she’s never had these complaints before but looking at the other reviews that’s a lie.

JB or Taylor have been styling my hair for over ten years. They are both highly skilled and professional. Added bonus - they are fun to work! I frequently receive compliments on my hair, thanks to them. I also love that JB and her team are so involved in the community and willing to give back in so many ways :-)

These ladies made me feel amazing! Thank you for the great work on my hair and make up, as well as the adorable outfit for such a great deal! I had a great time here and am excited to come back!

I Always walk out happy with my hair! Taylor is the best! The owner does an amazing job with the shop I think it’s by far the best one I’ve been to throughout the years! Everyone is so friendly! 🫶🏻 10/10 recommend

***Addendum: Bekah called me regarding my review and stated they reviewed my cancellations and apologized for the way my appt was handled earlier over the phone and offered me an appt today to make up for it. I had already scheduled with another salon, but I told her I appreciated her call and apology and informed her I would definitely schedule in the future due to her level of professionalism. Booked an appt online today only to be called back saying they couldn't service me because I've cancelled 4 times in the past. Layton did apologize, but still refused to keep my appt scheduled eventhough I gave them more than 24 hours notice as specified on their Website. I have an autoimmune disorder, so I get sick frequently, so I had to cancel due to illness. That's OK, they lost a great potential client and excellent tipper.