Goals Plastic Surgery

By far , the lack of communication has failed . They told me my appt was at 11am verbally and electronically to me at least 3 times . Once I got there , the Latina girl told me my appt was at 2. I tried to show her the email but she didn’t care . I didn’t get no apologies or no compensation. The whole experience was miserable. I was there from 10:45 to 6pm for a flex Jaw and sculpt . Def no 30 min procedure . Dr. Morrow was great but the rest of the office needs some customer service skills . It seems as if they overbook with not enough staff . At least if you having us wait for hours, there should be a tv in the waiting room . I felt like I was in a make shift office . Today is my follow up at 11am . Of course they tell me they are running behind again . Had I known all this, I would have , gone through a diff company . I will check back in once I finally get the post up massage and a week later to see the results . So far , so bad . btw, this is the MD office .

On January 9 I had surgery with Dr. Morrow and it was terrible. I was supposed to get lipo 360 and arms. But I was told I couldn’t get arms because that promo was strictly for Dr. Kwak who is no longer with the company. I was told that I can still receive both services without a problem. Now my experience with Dr. Murrow was highly unpleasant. He was rude, very rough, I screamed the whole time even after receiving the anesthesia. After screaming several times I asked him for more and he said there was nothing he could do. Then he stated “I couldn’t give you flexsculpt arms if I wanted to because he couldn’t give more anesthesia.” He made very smart remarks and his bedside etiquette was TERRIBLE! Personally I think he was upset because my surgery got pushed back because of an error he made. He sent my prescription to the wrong pharmacy several times which delayed the whole process by 2 hours. Also, I went for my post op drainage. I tried calling several times to the office to say I’m going to be late but no one answered. I get there and they declined my service! So on top of being not receiving my arms $1500 and my post op care $500 someone owes me money!!! I was denied 2 services that I paid for and no one seems to care or give me a resolution. I will be moving forward with legal proceedings very soon. This was extremely unprofessional.

The worst post operation care in the world! When you show up for your appointments neither the masseuse, nor doctor is there. You have to call the doctor and harass him regarding his office in professionalism, scheduling mistakes and lack of timeliness to see their patients. I would never recommend this location to anyone!

GBURG, MD: Lack communication, unorganized, and unprofessional, they also seem too understaffed to provide adequate care for their patients. They scheduled multiple people around the same time so my mom ended up waiting 2 hours past her appointment time to even get prepped. Then they provide no instructions to the escorts for the patient— i was worried about my mom so i went in person to the suite at 5:35 (after waiting 5 hours with no update) the lady going to tell me 25 min prior that i won’t be able to get in building after 6 therefor won’t be able to get my mom if past 6. No info was relayed AT ALLL, if i hadn’t shown up when i did i would’ve never known. Mind you while waiting the 5 hours i was on hold w them trying to get an update but got no answer at all. Can’t account for their talents but i would not feel safe with the lack of info given to my mom and I, they need better customer service.

Idk if they slow or something first of all watch YouTube videos on this place. LITTLE SHOP OF HORRORS After doing my research I decided against going here but I’d already put a deposit down. No where in the document I signed does it say anything about no refunds. I told the representative I’m not doing it. She texted back like 4/5 times then when I finally was like no give me my money back she hasn’t texted me back. I contacted my bank to get it sorted out cause yeah no.