Dermatology & Cosmetic Surgery Associates

The provider we saw, Mariella, was amazing. She was prompt, attentive to our concerns and followed up with our pedictrician. The office though, needs new management. They failed to call in two prescriptions within a reasonable time after our appointments. I'm convinced that if I hadn't called and bothered them about it, we still wouldn't have had them filled. Also, don't bother calling around lunch-you'll get a message that it is in fact lunch and you'll have to call back. You can't leave a message. Standard business hours and I couldn't leave a message for someone to return my call.

Front office is completely clueless. Was running late to an appointment called to let them know. Get there and was not seen by the nurse practitioner - she had to leave. The front office took my medication refill request and it was sent to CVS. They reported me to a debit collection business for a no show fee. I found out through a credit monitoring service!! All attempts to get this resolved with them has been met with indifference. This is a shake down business. AVOID THEM. One star is too generous.

Dr. Mariella provided great service. I give the doctor a 5-star. However, like many other reviewers indicate, there is a disconnect with the adminstrative staff in the front office. As a new patient who visited on 3 prior occasions, I was billed a no show payment. After speaking with the staff and receiving clarification on the billing & appointment practices, I requested removal of the charge. The receptionist stated that she could remove it, but she would not. Long story short, the front desk lack of customer service has cost the office and the doctor a patient for $50.

I was referred by my primary physician for a burn. The receptionist was very unprofessional and even though I had the right time and day on my referral, I was told it was for a different day. I was asked to see Physician Assistant Ms. Purvis. I was prescribed medication which was not covered by my insurance but was not asked to come back for a follow-up visit. I asked to see about some bumps on my neck and she said it would be out-of-pocket for $200. I scheduled the appointment and with no anesthesia, she proceeded to remove these cysts. The largest of them was not totally removed and when I contacted her, she said to come back. The large cyst became swollen and painful. When I called the office, the male receptionist told me this was not an emergency nor was it a walk in clinic and Ms. Purvis was not in. I called three other times. Ms. Purvis would not even come to the phone until I said forget it. This is the very last time i will ever go to this office again. They are not worth it.

This place provides awful customer service that could actually cost you more money than you plan to pay. The doctors don't fully understand or at least don't fully communicate the firm's billing practices to the customers. Please be very cautious with this office if you decide to go here. I went here to have a dermatological issue checked out. I provided them my insurance information and I paid my copay. The doctor ended up suggesting that I get a biopsy as part of my visit. I was hesitant because I had never had a biopsy before, and I don't know how they work. I also don't know how the firm's billing practices work because I was a first time client at this office. So as part of my decision making process, I asked about the additional cost of having a biopsy done, specifically asking if my copay for the visit would include the biopsy or if there would be additional costs. I was told that there would be no additional cost to me. In light of that information, I decided to go ahead with the procedure. Weeks later, I receive bills in the mail amounting to almost $200 more in charges for this procedure that wasn't supposed to cost me any additional money. Some of it was from the dermatologist's office and some of it was from the lab they sent the sample to. It turns out that my visit was not just billed as a visit (which would have resulted in no further charges as they promised) but instead I was billed for multiple things, which caused the insurance company to come to me for additional out of pocket expenses. Had the office been clear with me on their billing procedures and the actual potential costs (after I had already given them my insurance information), I would have made a different decision. But the information I needed to make an informed decision was withheld from me. After MULTIPLE conversations with the billing company they use, explaining how the doctor sold me on the procedure, they finally decided to waive the portion of my bills that their office was charging me. But I was still stuck with about $100 worth of bills from the lab they used, with whom they are not affiliated. I had multiple additional conversations with the dermatologists office about the lab fees they caused me because, again, the doctor didn't disclose to me how their billing worked. Their answer was that I was stuck with paying the lab out of my own pocket because I am just supposed to: a) know how billing works for a procedure that I never had before at b) a doctor I'd never visited before who c) also assured me during the sales process that I would not incur any additional fees. When I threatened to take them to small claims court, they then forwarded me an image of the full page of disclosures that was on the sheet I filled out during sign-in at the office (which states that the lab may bill me separately). So while that document is legally binding because I signed it, I also understand that good customer service would dictate that when a first time customer requests billing information as part of his decision making process, the office would reiterate their billing practices to him as opposed to hiding it from him and relying on their fine print to do their dirty work. I understand that mistakes and miscommunications happen, but this business won't own up to the the fact that the information withheld from me when I verbally asked for it has now cost me money at a time where I have a new family to take care of (newly married). Additionally, the doctor was never able to tell me what I am actually dealing with dermatologically, so I still don't know the cause of it, and the condition continues to this day. So I say all of this to caution you that if you do decide to do business with this office, make sure you get everything in writing, read it carefully, and don't just trust what they say out of their mouths to you. Better yet, just find another doctor altogether.