BJ Beauty

Worst customer service I have ever experienced! It clearly states on the receipt that the hair can be exchanged within 7 days of purchase. I bought the hair back in 3 days to exchange it and was told by an older black woman(after she ripped the package open at the register and ran her hands through the hair) and an Asian woman that the hair couldn’t be accepted for exchange. I explained that an older Asian gentleman rung me up a few days prior and I hadn’t used, open, or tampered with the package in any way because it sat in the bag as it wasn’t needed. She then says that I should have received a discount on hair if it was purchased this way because it didn’t meet “store standards.” Which you can see from my receipt, I did not. Braiding hair is available everywhere and is relatively cheap, but please do not advertise business practices that aren’t followed!

I love it hear 🤷🏾‍♀️ Never had a problem with staff they literally RACE to help you Always a general easy going energy And will usually have what you need as far as hair products

Terrible attitude towards people. No respect or compassion. I was very unlucky to get into this store.I bought a wig and wanted to immediately exchange it for another one.Of course, I was allowed to try on my wig only after purchase.It turned out to be big. I found a smaller one I asked to exchange them. I will be wearing a wig on my bald head due to illness.But this unpleasant Asian woman and her husband didn’t even listen. No amount of persuasion had any effect on them.I asked to exchange a $60 wig for a $30 wig.They didn't agree These are callous people. I left this wig for them and just left the store.Nobody returned my money.It seems that such bestial behavior is the norm for them.

Please never go here. They might have minority staff but they are racist or some even say prejudice. The large black woman lies on random customers in the store. I’m 69 years old! She had the nasty attitude with a smile on her face. Just disgusting. She’s not helpful just sits behind the counter making smart remarks. I also was there yesterday, the way the security guard and police spoke about all the fake allegations and calls they get was the last straw for me. I don’t believe in spending money where people aren’t respected.

Do not show up here at 7:50pm because they will be CLOSED - locking up and walking out!! Lol “Grandma” as she told me to call her said they close at 7:50pm not 8pm. I was going out of town and my hair was half done it was an emergency. So I drove 30 minutes to a beauty supply in Lanham that was open til 9. Besides that, they always have what I need, helpful, well stocked and clean.