Cooley Dickinson Medical Group Orthopedics & Sports Medicine

My 8 y.o. son had an appointment for X-ray follow up today at the West Hatfield office. The front desk staff were friendly and welcoming. The wait time was less than 10 minutes. Kim, the X-ray tech was great with him, took time to explain what she was doing and was kind and professional. The PA, Mary also did a fantastic job explaining the outcome of his X-ray results. She was not rushed and even took time to go back in to a prior X-ray to review the appearance of an X-ray of an previous wrist fracture, without us even asking. She took time to explain in a way for an 8 y.o. to understand how the bones healed, which was so helpful. I have worked 20+ years in the health care industry and know how valuable it is have professional and caring staff like Kim and Mary. Their "bedside manor" is excellent and much appreciated! If you are a patient here, I hope you are fortunate enough to work with them.

After years of chronic damage from overuse as a softball and volleyball coach, I finally turned to Dr. Fallon to repair my mess of a shoulder. I found him to be personable, honest, and clear in what he would need to do to repair it, and the long rehab it would entail. He also responded to my questions on my patient portal right away, and with no judgment. He did a fantastic job repairing three (old and frayed) shoulder tendons, and I am very happy with my recovery after months of physical therapy and follow up visits. I would trust him completely with my other shoulder...but I am hoping it doesn't come to that!

I ruptured my quad tendon 9 months ago. Dr. Fallon was great and got me into surgery the same week late on a Friday afternoon. I continued with PT here as well. Steve was a great PT and knew how to push just enough to get me over some physical and mental hurdles. At 9 months, I'm feeling pretty good!

I went here after being treated at the ER. The PA started poking around at my thumb and said it’s most likely a scaphoid fracture. He put me in a short arm cast and it needs replacing because it’s too loose around my thumb and there is no support at all. When I saw my surgeon that Thursday he said scaphoid fractures are the hardest ones to heal and in order to fix it it needs surgical repair. I will be getting a second opinion after I see them on March 4th for cast removal and scaphoid check. It still is painful and it’s on the top of my hand as well. Word to the wise seek other facilities. Oh and if you want to wait 2 hrs to be seen be aware….

Waited 1.5 hours just to be seen. Front desk was unprofessional and rude. One's talking the others shaking her head and commenting. Fyi people can see you running your mouth. Maybe, if you all communicated with each other instead of being lazy and not asking you might get your information right. But what can we expect from civilians right.