Lehigh Valley Hospital - Pocono

My appointment was with Interventional Radiology department for drail removal. Polite greeting at Check In. There were a few people waiting and my wait time was about 10 minutes before it was my turn. Everyone in the department was very friendly had me laughing with their sense of humor and banter between them! The appointment took longer than I anticipated but the Doctor needed to be confident in removing my drain! End result, drain was removed! I left the department with a smile on my face! Special shout out to Suzzette RN. and the doctor, and the staff for making my brief stay comfortable every step if the way!

When to the ER 3/3 Dr. Zembrzuski attended me. Horrible Dr. no manners, unprofessional. Did not send my meds to the pharmacy. I had to make another trip to the ER and inform the front nurse which by the way was awesome. She stated she will take care of this and have another Dr. send the script. This Dr. tells me the diagnosis and left immediately. Dr's forget the patient comes first and they have an oath to treat ALL patients with courtesy and respect especially when they are sick. They need to be sympathetic. For them is a money making business. I will be reporting him to the hospital and writing a letter. Dr. Zembrzuski you represent the hospital, you are not above anyone. Treat patients with respect.

On 1/13/2025 I went there with stomach problem was discharged 2 am. I accidentally left a important medication behind. I got a call from the nurse, but my phone was still on silent. I got home heard the voice mail "I left my meds there, they'll be up with the front desk the next afternoon 1/14/ 2025, 11am I arrived and my medication is not where I was told it would be. The women at the front intake desk at the ER went above and beyond. They were so polite while doing it. It did take a long time, but they did end up locating my medication. I'm very grateful that they took the time to help fix a misunderstanding that wasn't their fault. Thank you from Thomas Jessee

Lehigh valley are big racists they pretend to be ok with staff who speaks other languages but then immediately ask them not to speak their language while on shift. They also have staff that take money from patients. They have staff who ask patients to buy them and their kids gifts. Lets not forget the staff who ignore patients when they need help. They should be ashamed! Lehigh valley do better and do a better background check on the people you are hiring.

If I could give zero stars, I would. My 94 year old mother was sent there with head trauma from her nursing home. When I got there, an hour later, they had taken her blood pressure. She was screaming in pain and they were having a party at the nurse's station, ignoring her. After I demanded a CT, they found a brain bleed, but didn't inform us until 2 hours later when I demanded to see a supervisor. I will say, the nursing supervisor was excellent and he called in a Trauma PA who was also very good. We moved her to another facility ASAP, she's in ICU.