EmmaMac Beauty

Emma and Melanie were superior from start to finish! Emma clearly cares about the customer experience in addition to quality care. I had a previously bad experience with another injector, I always left badly bruised around the eye area and finally realized that wasn’t normal (after they repeatedly told me it was). Melanie, my injector, listened to my concerns about bruising and went gently and carefully throughout the process! It was so much less painless than my previous experiences and I didn’t bruise! Happy to have finally found an outstanding place.

I’m so disappointed to be writing this but I got the worst Botox treatment of my life here a month ago. I’ll keep it short but 1. They told me I needed ten units more than I previously got out of state to 23 vs 35 units. I rolled with it. During it the injector assured me she was great at her job knew the facial anatomy and blood vessels… yellow flag? Talked the whole time about her life which made me a little nervous since she was moving and injecting but still rolling with it. Proceeded to inject way below my crows feet in an area she shouldn’t be in and ended up hitting a blood vessel giving me a bruise for over two weeks which in all my years of Botox has never happened. I’m also now one month in, my results are not symmetric and I’m far from having limited movement in my forehead with one side having way more movement than the other and getting more and more movement daily. Never have I had Botox last a month... I’m so so bummed. But I guess in this situation you get what you pay for. Really don’t recommend :(

I would avoid this place at all costs. For some background, I have tried to work this out privately and am only writing this review because the owner is refusing to take accountability for what transpired at her studio. And if you read other negative reviews, my story unfortunately lines up quite similarly to many of theirs so it does not seem that my experience was a 'one off'. I will never go back here and suggest that you do not come here either. About a month ago, I decided to try Botox for the first time. The owner texted me herself to ask if I had any questions. I shared that I was pretty nervous but excited to try this out. She told me there was nothing to worry about.. When I went in initially, the injector, Melanie, made me extremely nervous. She kept talking about how if she injected too much or in the wrong spot she could cause droopy eyelids and other concerns. She made so many comments like this that when I was in the chair I actually said maybe we shouldn't go through with this, to which she assured me everything would be fine. We proceeded. A week or two later, I notice that something is wrong. I look angry. All the time. Part of my forehead moves and it is changing my facial expressions completely. I send pictures to the owner (see below) and she says come back in, we'll fix this up for you - probably just 2 or 3 units. I arrive at the studio and Melanie says, 'are you sure you came here? I've never seen someone respond so minimally'. She suggests I might be resistant the toxin and makes other similar comments that show she took no accountability for her work. She then proceeded to inject another 20-30 units in my forehead seemingly without much care, and as she walked me out said 'if this doesn't work, I don't know what to tell you!' The 'angry' facial expresses subsided somewhat but not completely. It was much more subtle so I figured maybe the second treatment was okay. But now it has been 1 month since the initial treatment, and I have movement in my forehead again! I texted the owner and she said that's not normal. I have expressed my concern about the technique or possibly the product being used, as other reviews also highlight that treatment wore off after 1 month. For the price I paid, this is highly disappointing. I also expressed concern about the stress/anxiety that Melanie caused by actually changing my facial expressions and that I do not trust her technical skills. In no world am I going back to have this woman touch my face a third time. The only solution the owner has offered is to have Melanie touch up my face again. I refused and have asked for my money back numerous times so I can have my face touched up by someone reputable and trustworthy. The owner has stopped responding to my messages at this time. So I feel I had no other option but to post my experience publicly. I hope this review helps other people avoid any situation like I went through at EmmaMac EDIT: as a response to the owners comments -1) I did in fact send these photos to her 2) how can this be a false review? I have photo evidence. 3) In no way is it unreasonable for me not to have work done (for a THIRD TIME) by someone who has only demonstrated errors (on my face nonetheless!).

Disappointing regarding the result of the botox application I don't remember very well what the name of the product applied. It was as if I hadn't applied anything, it's the second time applied, the first wasn't here, and it was great result, but with you guys I'm way more than disappointed

Melanie is amazing! Very knowledgeable and helped me feel comfortable during my first treatment. She walked me through the entire process. The location is cute and clean, in Rittenhouse. Looking forward to coming back!