Baylor Scott & White Clinic - Temple

I just had a severe panic attack in the lobby this morning due to the staff telling me I couldn’t go to my appointment because I didn’t have my ID! I normally bring ice cold water with me but this set me off not a good way! I suffer with memory loss diagnosed by Scott n white providers. I have been coming to Scott n white for more than twenty year and NEVER EVER have I been told I cannot see my Dr without a ID! This is NOT the hospital this is the clinic side and this is an inconvenience for everyone! I am disgusted with how I was treated and not even considered a person! That lady looked me straight in my face and said you don’t have a ID you cannot come in. But everybody else who was not African American she asked them if they had an insurance card or bank. WHY none of those have my picture on them. My temperature boiling I already drove 45 minutes to get to this appointment that I have been waiting on for months. Circling around the parking lot to find a handicap spot with my walker! I am in pain and quite miserable because you can’t ever find handicap parking. The staff that helped me did an amazing job helping to calm me down. My blood pressure took a serious nose dive. I was hot, crying, hungry, headache, and my feelings were definitely hurt and it’s embarrassing to be in front of strangers! I vomited nothing but water and the staff behind the counter was just talking rudely about other patients and people coming into the facility. So many had no idea they needed a id for there appt most women didn’t have a wallet or purse on them myself included. A older lady and gentlemen came in after me and the lady doesn’t carry a purse or a ID just like me they were told they cannot come in. I had to take off work which leaves my team short a person and I am just disappointed in how Scott n white changes things without making sure everybody knows and understands! I have been inside three other hospitals in the last six months Advent, Seton, and Scott n white Round rock and NONE of them let me type that again NONE of them asked for a ID to come into the hospital! This is NOT 9/11 nobody is attacking the hospital why are they making this so hard for people to see there provider. I try to donate blood ONLY to Scott n White every 90 days I am so loyal to this organization why they aren’t loyal to the patients. I support Scott n white 100% all of my care is through this place. I may need to look into getting a lawyer. Still sitting here shaking my head and I had to wait another hour and a half to get in for my appointment! RIDICULOUS

I was admitted to the ICU with a life threatening brain bleed in Oct 2024. The Dr's, nurses and staff at the BSW hospital in Temple were the most professional, caring and kind I have ever encountered in my 80 years. The facility, the food and the staff were excellent. The post hospital care and attention to detail has been excellent also. I feel very fortunate to have had BSW there to treat me and am grateful for their services. God bless you all.

I've been dealing with scott and white for the last 6 months with a few different surgeries under my belt at this point. They've been nothing short of fantastic. Very understanding, supportive, and have basically held my hand thru this entire ordeal. My doctor, Dr. Langsjoen is phenomenal. I just recently got a hysterectomy. The work she has done Is top notch. Minimal pain, no infections, and I'm about 99% sure I will not have a scar at all. I was shocked when I pulled off the bandaging! It is upper level stuff. I just want to thank the staff at scott and white and especially my doctor. This is a tough situation, and they have helped every step of the way.

I am beyond thrilled to share my experience with Dr. Deborah Lee and her exceptional team. From the moment I first met Dr. Lee, it was clear that she is a brilliant and compassionate fertility specialist. Her depth of knowledge and expertise are truly remarkable, and she approaches each case with a personalized and attentive touch. Dr. Lee's dedication to her patients is evident in every interaction. She takes the time to explain complex concepts in an accessible manner, and her supportive demeanor helps ease any anxieties that arise during the fertility journey. Her team's professionalism and genuine care only enhance the experience, creating an environment where you feel truly valued and supported. Thanks to Dr. Lee and her team's unwavering commitment and skill, I feel confident and hopeful about my fertility journey. I wholeheartedly recommend Dr. Deborah Lee to anyone seeking exceptional care and expertise in the field of fertility. She is, without a doubt, a standout physician and an incredible advocate for her patients. Team Dr. Lee always! (: I’m going to have my miracle one day and it’s going to be because of you! May God bless you endlessly!

No words can describe my frustration for urology at Baylor Scott White before seeing a urologist to get properly diagnosed, you must first go through your primary and/or perform a UT scan, which is very difficult because most primaries are booked out months in advance not to mention the urologist if an error occurs or a scheduling conflict. All that is given is a cheap convenient. I’m sorry. No no no I’m sorry for calling Baylor, Scott and White. it looks like another fruitless emergency room visit for me at the cost of mere thousands probably what they had in mind anyway